Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersOnly thingbis not to give the customer a time frame if you have no idea how long it is going to take as i was told 4 to 6 weeks and it took over 10 weeks. I was also lied to by the shipment people as they told me my container was on board the ship when it wasnt as i have a mate that works at the ports and could see where my container was and he advised me that it wasnt on the ship and was still sitting in Perth.
Awesome service and communication from start to finish.
Good service and the shipment arrived in perfect conditions. Only one piece was damaged but it's understandable due the travel.
Not happy with this move. I booked this move with Chess removals, at no time did anyone mention that Conroys would take over this move once it arrived in NZ. I would of booked direct with Conroys originally but after a few calls to your Brisbane office I didn't have much confidence with the lady who answered the phone, she didn't seem to have the answers to a lot of my enquiries. Our goods were cleared by customs in NZ on May 31, we still haven't recieved them. I've been told maybe next week ?? Not happy about that. They were uplited from Perth in Feb.
Very good.fast and efficient. Would recommend Conroy Removal
I wish there was a box with the option 'unsure' as I'm not sure if I'd use Conroy again or recommend them. The initial contact was easy and we got a quote quickly but things went downhill from there. The food item and alcohol inventory lists were sent to me after I had already packed everything up meaning I had to guess. These should go out with a prelim quote so it can be completed during packing. Then the NZ office asked me to complete the exact same thing! I had to tell her I had already done it and she said she would contact Melbourne about it. Not something I should be having to sort out for her. I was confused about the process because I had got an email saying it was cleared but it actually it still needed an inspection....maybe it's just me but the process wasn't too clear. I had clearly noted my father as contact for delivery as I was overseas, his number was noted on the forms. Instead I was woken up at 4am on the other side of the world by 6 phone calls within an hour by Conroy. They were trying to call my father but obviously did not call his number, they did they did not refer to the forms once again. Then when it came to delivery I had said I would coordinate a delivery time with my father and house sitter and I was adamant about wanting my father there. But instead Conroy left me out of the organization and my father was not present for delivery. I was extremely annoyed that my wishes had been ignored. It felt like they didn't care, it had been paid for and they wanted to offload it as soon as possible. When your life is being moved it's not just about them getting things from point A to point B. There was a lot of unnecessary stress involved in this move.
Excellent work by the removal team in Melbourne and then fabulous service by the team in NZ.
All very positive, helpful and fun.
Susan in NZ was extremely supportive and helpful.