Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersInitial quote and dealings with Lee were fantastic. He was great to deal with. After that went downhill. Team showed up at our place to get our stuff and didn't know it was a full pack and inventory job. They only had 2 hours allocated and it took like 4. Inventory was rushed and done poorly. Example was "4 boxes of misc stuff". This caused issues when we went through customs. They stamped it but said we may have problems when the goods actually arrive and need to be cleared, the agent said the inventory was not very good and they might want to take everything apart to confirm contents because of that. Our goods arrived a month ago and the partner company here in Canada AMJ still have everything in their warehouse. They wanted me to drive 5 hours each way to them to get released. I refused and now am waiting to hear back from them. We paid for delivery to our house here and now they want me to drive hundreds of Kms to meet them. Ridiculous. We were told when we booked that I had to bring our customs forms to the nearest customs office once the goods arrived in country then the goods would be released and delivered to our house.
Only one problem occured with the move and that involved Thai customs. I was under the impression that we could bring 2 of each certain items and would not attract Thai customs duty. This is indeed the case if the paperwork is filled in showing a family moving together. In my cas the paperwork showd only my wife Patcheree Boonmak as the mover. What that means is for electrical goods in which we had more than one i.e. TV's and Fridges alond with many other items, we were told "You must pay", even after i tried to explain that we come as a family. What this meant was that we had to pay $900 in exra customs charges. This left a sour taste regarding the whole move.
John Marsh
I used Conroy removals for shipping my stuff from Melbourne to Christchurch, NZ. Excellent service. At every stage they kept me in the loop and communicated with me. Everything was received in a great condition, well packed by Conroy. I'll highly recommend this moving company.
The communcation level is always important when moving internationally. This was the highlight for me for my move. The constant emails received during the move process was reassuring...appreciated this very much.
I received my tool box yesterday. The delivery guys were great.
Thank you all very much for a smooth process. Cheers.
Bill Baker
Wanderful service, friednly professional people who were very careful with my goods. Time efficient, came to my place exactly as it was arranged, explained everyting that they were doing. Good documentation.
Two things broken.
Easy to deal with
Unfortunately Im not very happy with your services. My rooftop tent did not come back with the rest of my stuff. Obviously it was not checked when it left Perth. I have been waiting especially for the tent as I am trying to set my truck up, and now there is this unnecessary delay and another long wait.
Excellent work by the removal team in Melbourne and then fabulous service by the team in NZ.
All very positive, helpful and fun.
Susan in NZ was extremely supportive and helpful.
Helpful to deal with. Knowledgeable staff. Process to keep client informed of progress is excellent. Thank you.