Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThis is my second time of using Conroy Removers. If I could I would give them 10 stars! My first experience with them was in 2018 and I have to say I was pleasantly surprised at how they followed up via email and cleared my goods quickly. The unpacking and arrangements of my furnitures was done professionally and efficiently. Recently I had to used their services for my relocation from Australia to Europe. They were very efficient, packing, removal and handling of my personal belongings is the best so far I've had in my years of moving. They communicated with me every step of the way. I honestly can't say they need improvement in any way. Keep up the good work. And a big thank you to all those who were involved with my move back to Europe.
Excellent service. The guys on either end were very helpful and did a fantastic job.
Very professional from pick up to delivery. Highly recommend to anyone moving
Janelle in the Melbourne branch was just wonderful. She was extremely prompt at returning my calls and emails answering all my questions. We found there was a bit of lack of communication once our belongings and car was picked up. We understand that covid has really disrupted everything however I was having to ring to find out where our stuff was and when it would be expected. We were not told that there had been a delay/date change of our belongings leaving Melbourne. Very happy with how easy everything was and all the staff were really nice and helpful.
Stuff arriving in Nz took some time but that is too be expected given the times we are in, was happy with the communication. Everything arrived as it should. Great service would definitely be using again when partner returns home
I was told to use Conroys and I have recommended them to others embarking on their relocation. The crew were great and Jason who quoted on our goods was also great but the customer services from office personnel has been a bit disappointing , lack of personal service and unhelpful . Karen in Australia was very transactional, never called me just sent me generic emails . Mandeep friendlier and more responsive , again emails are very transactional but no negative feedback for her . I am from the private market and not a corporate move but you should have the same service between corporate and private . A little more care would go a long way . My car has a big scratch and Conroys don't care and the glass table that was smashed , same. Policy aside it's how you communicate with your customer . Mike Taane could at least pick up the phone and explain why my insurance claims Have been rejected . I paid for the service and sadly apart from the crew at both ends I can't say I'd use Conroys or recommend them after my experience.
The initial experience with sales and having a quote done was fantastic. Despite a small hiccough which led to sales being late for the quote, we were happy with the service. Communication leading up to packing day was sometimes very good and sometimes very bad. No phone calls were returned, and only some emails replied to. But if you got through to someone on the phone they were all very helpful. Packing day did not go as promised. We were told we would have multiple packers and uplift would start on the first day. We were then told we would have only one packer, no uplift on the first day. We expressed concern with only one packer and were reassured it would be fine. It was not. The packer came back with help on the second day (the day planned for uplift). Uplift then happened on a third day which we were promised would not be required, and thus had not taken into account when planning leave from work etc. Uplift was quick, the packers and movers on that day were brilliant, and we felt as though our belongings were being taken good care of.
Our goods arrived in New Zealand with a roughly accurate timeframe despite Covid-19. When everything was delivered the packaging on many things had been damaged. Our larger items were being dragged along the ground. Heavy boxes were stacked on top of delicate items like our TV. Packaging had been removed from the weightlifting equipment and stickers placed directly onto the equipment, I don't even know how to get these labels off but they're stuck onto multiple items really well. We were told some items were still being cleared by MPI. We were then told that they were actually already cleared but they had just forgotton to pack them onto the truck. When this second delivery happened they were hours late and didnt care.
We also had a car moved. We were really impressed with the care taken by Sydney when they received the car. However on arrival to New Zealand we could see issues. Conroys was informed that the car would not start, however someone had clearly tried to. Additionally, there is a small scuff mark that was not there before.
Really really disappointed with the lack of care taken with our belongings, and with organisation/honesty with communication. We had had a good experience with Conroys years ago, and can safely say that the quality of care and business has gone downhill since then
Packing was easy and fast, however they packed two blankets in one box and wrapped them with lots of paper. Just like MANY other boxes. So much wrapping paper. Half the boxes werent even full so i could have definately fit alot more. Kinda terrible really. So we get a quote tobpay and then half our boxes were just filled with wrapping paper.
Made the move very easy. was kept up-to-dare via email which was good in-amongst a very busy time
Will done thank you