Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersOnce again a great experience. Good communication all the way and easy helpful assistance at all stages. Thank you all.
Thank you for an amazing job moving our house lot from Bunbury wA to foxton beach. Highly Recommend
Conroys have been wonderful with out move. Apart from loosing my fridge door which I havent had any update on, my fridge is now hopeless
Thank you to the awesome packing team from Perth and the amazing team from Tauranga that delivered our house goods.... we had a large 4 bedroom 2 lounge house full of furniture delivered with no breakages or damage...awesome service, thank you.
A BIG shout out to Shane, for helping out loading my two motorcycles on to trailer, great stuff thanks brother
Really helpful and supportive as we made the move during the pandemic. The staff as well as all those involved in packing and loading were all wonderful and easy to work with, always understanding and supportive as we had to make changes due to unforseen challenges. The overseas (Canadian) moving company was also just as easy and wonderful to work with on the move. We have just recently had them return to pick up all the empty boxes and packing paper, which was really greatly appreciated.
Hi Packing in Perth was by one guy. It took him two days and he did a brilliant careful and considerate job. Loading was by two guys. It happened quickly but carefully and safely. We were disappopinted at the amount of time the container spent on Fremantle wharf. New Zealand arrival was later than expected. We received an email telling us that if were were not ready to receive goods we would be charged extra from 13th Feb onwards. We moved out of our airBnB and rented a top-end house from 10th Feb. We were ready on 10th. But on the 9th Conroy NZ say the goods are in Tauranga. Yes, there is covid and a port capacaity issue in NZ, but Conroy NZ commmunication is woeful. We asked about getting a truck to Tauranga to move the container. No reply. We get copied in emails to rail authority, all too late and lacking any sense of mattering. One email to us from Conory end with "if there are any items that require treatment such as fumigation, heat treatment, steam cleaning or destruction". A totally negtative comunication failing to account for Conroy advise we followed and Conroy's packing in Perth. When items eventually arrived 25th Feb there were 4 workers. They worked hard unloading the truck but lacked the ramps and trolleys used in Perth. They appeared reluctant to unwrap items. They had only one knife between four. We felt the need to lubricate their ethusiasm with 2 cases of amber liquid. When it came to re-constructing the beds they had no knowlege, skill or expereince. They also had no tools and were dependent on us finding tools in the 240 boxes and us loaning them tools. 50% of the re-construct was by us. Sorry, but very disappointing in terms of both commmunication and delivery service.
Right from the start of the packing process our removal job started to be a problem. Packers where supposed to arrive at 7am to start packing. After waiting untill 10am for someone to turn up our phone calls to Conroys started. After several calls and promises of call back we finally had one packer turn up to start and while we cannot fault his work and effort once on site still only managed to pack about two thirds of our goods. With a promise to return at 7am the following morning he left for the day about 4.30pm.
Come next morning once again with no sign of any packers we started with the phone calls again. Same thing as previous day with promised call backs finally packers turned up at 2.30pm. Not the ideal position for us to be in when we had to vacate and finish cleaning the house.
Next problems started 3 months later when trying to get delivery in NZ. After being notifed our goods where in Conroys store and ready for delivery we called there office on the Friday to see if we could get a delivery date as we where alraedy two weeks over our promised delivey time and paying accomadation and unable to start work as furniture and tools of trade where sitting in Conroys depot. The lady on the phone came back to us with a call to say it would be delivered on the following Monday and they would contact us with a time for delivey. After waitng all weekend for a call come Monday morning 10am called again only to be told we would not be getting our goods delivered that day as they had confused us with some one else with the same name. Given my name is not the most common I found this to be very unlikely and was just another excuse.
Finally after severall more calls we got a delivery date for the Wednesday the following week.Once again our calls started and finally where told our goods would be delivered on the Wednesday that week between 10 and 11am. At 9am I recieved a call to say they where on site and ready to start unloading .
Due to the fact our house was on a leg in drive the truck with the container on was to big so everything had to be taken down drive by hand. The two guys on the delivery truck where great and did a fantastic job of getting everything into the house.
The worst part of the process was once we had paid our money it was difficult to get an honest answer to our questions.