Customer Reviews for australia to overseas

Right from the start of the packing process our removal job started to be a problem. Packers where supposed to arrive at 7am to start packing. After waiting untill 10am for someone to turn up our phone calls to Conroys started. After several calls and promises of call back we finally had one packer turn up to start and while we cannot fault his work and effort once on site still only managed to pack about two thirds of our goods. With a promise to return at 7am the following morning he left for the day about 4.30pm.

Come next morning once again with no sign of any packers we started with the phone calls again. Same thing as previous day with promised call backs finally packers turned up at 2.30pm. Not the ideal position for us to be in when we had to vacate and finish cleaning the house.

Next problems started 3 months later when trying to get delivery in NZ. After being notifed our goods where in Conroys store and ready for delivery we called there office on the Friday to see if we could get a delivery date as we where alraedy two weeks over our promised delivey time and paying accomadation and unable to start work as furniture and tools of trade where sitting in Conroys depot. The lady on the phone came back to us with a call to say it would be delivered on the following Monday and they would contact us with a time for delivey. After waitng all weekend for a call come Monday morning 10am called again only to be told we would not be getting our goods delivered that day as they had confused us with some one else with the same name. Given my name is not the most common I found this to be very unlikely and was just another excuse.

Finally after severall more calls we got a delivery date for the Wednesday the following week.Once again our calls started and finally where told our goods would be delivered on the Wednesday that week between 10 and 11am. At 9am I recieved a call to say they where on site and ready to start unloading .

Due to the fact our house was on a leg in drive the truck with the container on was to big so everything had to be taken down drive by hand. The two guys on the delivery truck where great and did a fantastic job of getting everything into the house.

The worst part of the process was once we had paid our money it was difficult to get an honest answer to our questions.

Once again a great experience.  Good communication all the way and easy helpful assistance at all stages.  Thank you all.

Conroys have been wonderful with out move. Apart from loosing my fridge door which I havent  had any update on, my fridge is now hopeless