Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersAfter we signed up with the salesman, our whole experience with Conroy was HORRIBLE. From having to chase the invoice the day prior to the move to make full pre-payment as per their T&C's, movers asking to use our deodorant on uplift day, follow up emails asking where our items are after a total of 7 weeks since uplift day, Conroy losing 2 of our 12 items and getting the truck drivers to be the ones to tell us (where was the update & apology call from the move manager?), being told that we have to follow up the lost items one week after the delivery of our 10 other items, following up the lost 2 items to be told they have found them but they are waiting for a truck with another job to be in our area to drop off and finally to top it off, our fridge arrived with a missing leg and now wobbles around the place. We are so disapointed by Conroy and would steer anyone away from using their services.
We have used Conroys twice now for our moves overseas. Everyone you deal with always go above and beyond. They provide a personalised experience and are always reassuring and happy to answer all my questions all the time. We highly recommend the Conroys team, they are our choice every time.
Overall I think we've received a really good service, the things were packed, moved and delivered as it was estimated.The only problem was in relation to communication, was hard to get better understanding of the flow and state of our stuff, this part of the process at times was not totally clear, producing anxiety in our side of how things are going or what to do next.
Moving country is always stressful, Conroy's services helped make my experience less stressful by their effciency and helpful staff. Pickup and delivery at both ends was painless. I would definately use them again.
After the looking on the Facebook page "hoki mai " it made sense to go with Conroys was well looked after and no issues at all !! Thanks to the Perth and Napier teams for making the move home nice and simple
i do not believe you could do any improvements, sevice was excelent, communication can not be inproved, i was impressed by your overall service from the time i first contacted your office in brisbane to the delivery of the goods in Napier,
thank you Conroys, and hi to David.
ray norrie
If this move was a sporting event it would be a ‘game of two halves’. The Australian half was superb from the moment I first rang John, changed the details etc and the boxes were picked up it was awesome service all round...
...the NZ half was pretty amateurish, they lost a box at the port, the paperwork on delivery had it circled which meant someone knew it was missing but didn’t tell anyone, it took 3 days to find it then the delivery van broke down so it wasn’t delivered when they said it would be (no one phoned to tell us either) then on the next delivery day they were outside their estimated delivery time.
so we’ll done Conroy Australia - needs work Conroys NZ
From the start we had nothing but professional service from the Conroy team based in Regents Park, Sydney esp from Colin Holloway! However, once we arrived in NZ, our container arrived much later than expected and we had a very difficult time communicating with Karen Lindsay, we feel she brought down the companies good name & hope that she doesn't treat other customers the way we were treated. However, due to everyone elses thorough help and friendly nature, we will continue to recommend your services to our friends and family! Thankyou Conroy Removals & God bless:)
We were extremely impressed by how well our furniture etc was wrapped and packed into the container. Our container arrived in half the time that was estimated. Communication was excellent and emails answered promptly. Great service and would highly recommend to others.