Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThe initial consultation, booking and payment process was great, as was the organisation of the pick up date and the collection of our belongings from Melbourne as we prepared to move to Vancouver.From there, we found everything to be very poor unfortunately. Our initial quotation listed an approximate transit time of 8-10 weeks, we were made to believe that this was door to door. As it turns out, the actual door to door time was over 19 weeks. Throughout the transit process we sent emails asking for an update on the location of our belongings and an estimated arrival date. All of these emails went unanswered until receiving an email from Conroy NZ stating our belongings had arrived in Wellington, NZ and were being prepared for unload. This was around the date that our belongings should have been arriving in Canada.
Further emails went back and forth with Conroy NZ staff to confirm the delivery location and arrival date into Vancouver. We were advised of a date approximately 16 weeks after the initial pickup. Unfortunately this date was blown out by another 2 weeks as the vessel transporting our container made additional return trips between Australia and New Zealand that we only found out about through vessel tracking sites despite being reassured that it was on its way to North America.
There were a few minor complications with the partner company here in Canada as they initially tried to charge us penalty rates for the delivery despite the delivery conditions being listed on the Conroy proposal. This was resolved satisfactorily, albeit through the New Zealand offices, not the Australian offices.
Delivery of our belongings was completed smoothly and efficiently.
The Conroy’s team went above and beyond for us. We cannot thank them enough.
Conroy removals are good at what they do .We were impressed from the start when they packed up our goods to delivery .We moved from Melbourne to Auckland so our furniture was sent by container .Their chaps are friendly, helpful and yet work fast to get the job done .We would definately recommend Conroy Removals .Look at all the other positive referals they have on their website .
Michael & Delene Hines
This feedback is for the Melbourne end. The Auckland end were excellent also. I had a problems with NZ customs and biosecurity services that are quite unbelievable and I plan to find answers. How can Biosecurity take my items and advise of cleaning fees, with zero justification or direct contact. It is completely unreasonable. At an airport with personal luggage the owner is able to discuss the situation and justify their items. Here, the owner is completely at the mercy of bio and that needs to change. They have more power than the police. Conroy have been excellent across the board however right from the first phone call.
The process and communications with Conroy Removals has been fantastic from the very begining with the onsite quote with Colin to Sonny and Daryl who collected and packed my furniture through to Karen and Susan who help with payments, Custom Declearations and constant ETA updates of my furniture all were very polite, helpful, very efficient and thorough and are a credit to the Conroy Removals Team. Look forward to the same experience when my furiture it delivered tomorrow with the Conroy Removals Auckland, NZ Team.
This is the second time I have used Conroys
would highly recommended, no fuss, no stress!
The whole moving experience was completed with such care. From Perth to NZ and we were kept in the loop every step of the way. The packing was perfect and at the other end Convoys unpacked and took all the packaging away. Very professional and nothing was too much trouble.
Conroys took great care of us, and provided excellent service for our move Brisbane to Napier. We moved 2x containers through Conroys, and have another move to organize in the near future. Highly recommend Conroys for all your international moving needs. The removal guys were friendly, and got stuck right into it. The communication from the Admin staff were outstanding, they kept us up to date with every single stage of where our container move was it. Very very pleased. Thanks Conroys Brisbane and Napier!!
Moving is such a big undertaking. All Conroy staff were friendly and professional. They were also knowledgeable, all the questions I had (if there were any after the already excellent communication) they were answered immediately. I was also impressed with the help getting the car to NZ. It seems no detail was overlooked, my car was delivered to Brisbane by me ready for shipping but the carpets were still damp. Some kind soul put bags of silicone beads in my car to mop up any excess moisture, I was very impressed. I found everyone at Conroys easy to deal with and would recommend them to anyone wanting to make a move across the ditch.