Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersPacked extremely well, no damage, unloaded by Dandenong boys, Crumbs & Tyler had a smile on their face all day, nothing was too hard for them, great bunch of blokes. Thank you Wendy & Glenn Lockett
Excellent service and support throughout. Delivery crew were efficient and friendly.
Easy to contact and courteous. Delivery guys were friendly and efficient.
Our TV and fridge were damaged in the move but we believe the damage may have happened in New Zealand before our goods were shipped, we say this because our items were meant to be packed at home by Conroy (a service we paid for) but instead were taken to the Mangere Branch for packing. So, we really don't know if the TV and fridge were damaged en route to Melbourne or before. I have lodged a claim and was offered a $1,000 NZD (minus $250 excess) cash settlement for the TV and fridge or we were advised to get them repaired by providing a quote for the repairs. Both these items are less than 2 years old with a combined value of approximately $4,500. We have struggled to get anyone out to access the TV and fridge for repairs, in addition to this we have been advised a call-out fee of $190 AUD applies to each item. We would be without the TV and fridge for at least 5-6 weeks so we would be further inconvenienced. I have asked the Mangere Branch to reconsider the cash offer settlement and to take into account that a figure in AUD would be more appropriate as we now live in Australia. After multiple emails, they have failed to consider our request even though our goods were insured for $21,000 and we paid $748 for the insurance.
As you can imagine I am extremely disappointed in the service provided, we understand that goods can be damaged in transit but it really is disappointing and unrealistic to expect us to be without goods for so long even though we paid for the insurance. We feel we have received an unfair offer that doesn't reflect market prices of goods for replacement - how are we meant to replace our TV and fridge with $750 NZD?
Our goods were delivered on time, and very efficiently. No damage during unpacking.
the gentlemen who were delivering our goods were pleasant and took care in bringing the items inside, but seemed in a big hurry to get out of there and we had less help with unboxing than we had expected.
Our main issue has been emails to have all the boxes picked up have gone un-answered, which has meant we have them sitting on our verandah.
Attention to detail and service were excellent. The logistics partner in france was also excellent.
I only say that I wouldn't recomment you to others because I have limited experience of your service. It is probably not anything to do with Conroys but I ended up with two boxes apparently missing but that may well be the fault of the packers in the UK?? Yet to be sorted out. The men were friendly and worked hard. I really appreciate the fact that you come back to remove the packaging. Overall happy with the service .... thank you.
The entire process went smoothly and my items arrived safely. Excellent communication and service.