Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersMove went exactly as planned
4 stars
It was confusing that the initial quote did not include insurance, however I appreciated being notified my order did not include insurance and it was easy to add on. Most of my plastic storage boxes were delivered with broken lids - seems to be broken due to too much weight being placed on top. I asked about the bed being constructed when a representative called to confirm delivery time - construction of the bed was confirmed by text. I was not home for the delivery and the bed was not constructed. Everything else was very smooth and easy and delivery was quicker than expected.
5 Star Rating
Minor annoyance was that an external house light was accidentally broken during removal of furniture.
5 stars!
5 stars!
We'd 100% use Conroy Removals again
We immigrated from London to Melbourne and sent a giant shipping container with all of our wordly belongings. Conroy Removals completely managed the delivery on the Melbourne end and performed an absolutely spectacular job - from notifying us that the shipping container had arrived, through to when it'd be delivered and the three friendly guys who helped us shift and unpack everything were fantastic. We'd 100% use Conroy Removals again. Thank you!!
Very cost effective overseas moving company
Very cost effective overseas moving company. Prompt customer service team that will respond to your queries efficiently. Delivery, packing, removal staff were friendly and great at their job. Thanks team.
Felt like family members who helped us move
What a wonderful experience working with Conroy! Great communication, efficiency, and people skills! Robert, Tylor and Janelle were amazing and eased all our concerns. Felt like family members who helped us move. Thanks to you guys for amazing work.
Very happy with the service provided
There was a bit of a mess up with the inventory volume vs the expected pickup volume - but this was sorted out right away on the pickup day by Kim over the phone along with plenty of support and help from Jay on site. Everything ran on time, the load was very well packed and 100% of our goods arrived in great condition. Was very happy with the service and would absolutely use again.
On time, courteous and very professional
Our experience with your team was excellent.They were on time, courteous and very professional. Both Joe and his assistant are to be congratulated on a job well done.
Very helpful
As part of my service for shipping my items from the UK to Australia, Conroy Removals helped with all the logistics, customs and quarantine clearances and delivery within Australia. Once the goods had cleared quarantine, I can say the Operations team were terrific and extremely efficient in arranging delivery (which was next day after quarantine clearance and final release), organising and agreeing times, communicating this to myself. The goods were delivered when expected and the delivery men were very helpful in unloading this to its designated position.
Unfortunately prior to this, the communication of what would happen once the goods arrived in Australia, and prior to Quarantine clearance was not so clear. I appreciate that a text message with updates was useful (and very hands off) but it would have been clearer if an email was sent in advance explaining the process and that it would take up to 31 days for my goods to clear customs and quarantine. Nevertheless, when I contacted Conroy for clarification they were very helpful. I think with this one extra email, it would have made the process clearer.
Very impressed with the service
Being an 85-year young woman I am very impressed with the service I received from you. From packing, getting the right insurance and keeping me in touch all the way. As I was already in Australia before my effects were even packed and collected my mind was at rest. I would recommend this company for anyone on the move. Thanking you.
So very happy with Conroy Removals. Relocation of my elderly mother in aged care from Melbourne to QLD was a daunting challange but the staff at Conroy were amazing. Everything was so well co-ordinated and the move went exactly as planned. The guys did an excellent job packing and loading. The cost was also much lower than I expected.
Thanks to everyone at Conroy Removals for a job well done!