Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Star Rating
Very friendly staff and hard working
Staff were friendly and helpful
Communication was very poor. Initial uplift was scheduled for between 11:30am - 12:30pm on 18/11/24. Did not arrive. I contacted and was told would be 2 hours late. Removal truck did not arrive until 6:30pm - 6 hours late. Shipping containers did not have proper tie down points to secure items. Delivery was also 30 minutes late with no communication that it would be late (advised delivery between 9am-11am and arrived at 11:30am.).
Staff were friendly and helpful despite the lack of communication and timliness.
Best move I have ever done
The entire move went smoothly and easily. Your office staff were great and super helpful, both removal teams in Darwin and Geelong were helpful, friendly and could not have been better. Best move I have ever done, and I have done a lot of removals!
Awesome to deal with
Both removalists (Marius and Fred) were awesome to deal with. On time and got everything packed and loaded quickly. Communication was also fantastic.
Overall happy with the service
Overall happy with the service provided both at pickup and drop off. The only small issue was we were advised that our TV's would be boxed. When picked up, no boxes were provided. We were then advised they would be boxed before transporting to destination. When arriving at destination, they still had not been boxed.
Friendly, courteous and efficient
The men that delivered were friendly, courteous and efficient.
Informed every step of the way
I was kept informed every step of the way. I was able to call someone any time and was handed over during the stages of my goods movement to staff I could easily contact and talk to with any queries. The service in this way is outstanding.
2 Stars
This is my third move to Australia and definitely the worst. Shipment took forever.
Overall bad communication and service. Late replies, never there on the phone. Messages as: 'I have forwarded your message to operations and they will contact you'. Except they never did. No feeling of being a valued client at all. Support and follow up after the move not existing. Reason given: its our busiest period so sort it out yourself. Have raised this with my mover in the Netherlands. Have another, bigger shipment later this year and will make sure Convoy will not be used. This does not apply to the actual movers. Those boys were actually kind and fantastic.
3 stars
Communication came through many different mediums including some that look very much like scams so was confusing! Minimal update on actual time of delivery especially after clearing customs, I heard nothing!
Fantastic service!
Fantastic service! Pick up from our NZ address to delivery at our house in Brisbane hassle free! Prompt communications, I have received all my bins and very happy.
Thank you so much!
I can't thank you enough
I had a fair few issues all down to me bringing in a dagger and the Queensland rules changing on imported weapons. Ekaterina was absolutely fantastic, she helped me through the process and made it as seemless as possible. Conroy Removals should be proud to have her as an employee, brilliant people skills and even better personality. Thank you Ekaterina for all your help. I can't thank you enough.
I liked the updating about shipping and very friendly staff and hard working.