Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThere was a lot of issues with timing and I didn't appreciate the attitude from the team who delivered my goods in Melbourne. The team in perth were friendly, so it didn't bother me when the removalists arrived at 7am instead of 2pm as arranged. However, when the crew arrived an hr late in Melbourne and continued to whinge about the boxes being packed wrong and with too much weight, I was really unimpressed. Many of the boxes were damaged but the ones which were the worst were carrying clothes or bedding, and were easy for me (55kg female) to carry so I don't believe that was the reason for the damage. It was pretty clear that limited care was taken while my boxes were in transit. I've actually had to travel back to perth now due to a family emergency and so haven't unpacked my boxes yet but hoping the damage is limited to the boxes only and not my goods.
We recently used Conroy Removals for a local move and they suggested using their hourly rate removal service. We chose to have 3 men; Peter, James and Genesis as we were moving from an apartment and felt it would be more efficient as it was some distance from door to lorry. We moved all our personal effects and wanted all the bulky white goods and furniture move which were too big or heavy for us. They arrived on time, were extremely hard working, very helpful and polite. Nothing was too much trouble for them when unloading at the new house. I would definitely use them again , and for us using the hourly rate it was less than 30% of the cost of other company quotes.
It would be good to be able to see where my goods are at, I had to email to find out if my boxes got picked up as I received no notification and was already in another state. As it was just before the Easter long weekend, I spent the weekend wondering where my boxes were, and of course all kinds of terrible thoughts happen in the vacuum of actual information.
You have limited options above, i selected no but my answer is maybe, i would consider using you again but would still shop around.
I know that Covid delayed shipping but was still disapponted that it took 3 and 1/2 months verse 2 months as original estimated.
But happy with how it was wrapped and nothing broke. So thank you.
Also impressed could be delivered on a Saturday that was great. 3.5 stars
Only because expected delivery was start of April, it has had the date changed to 19th now to 29th, I understand this is cause of the ships but to be unload into Melbourne and still sit in Australia for 3 weeks before being put on another ship to New Zealand, a little annoying, and still haven't received it
Thankyou for such wonderful service which took all the stress out of my international shift from Australia to New Zealand - great removal guys - great communication from management & efficiency every step of the way - very accommodating & understanding when I changed my final drop off address - fantastic service.
The removal guys were very respectful and no extras were to hard for them,,they were cheerful and very upbeat
they made a stressful experience easy and they were very professional.
Excellent service provided. Pick up from Auckland was right on time. Initial dealings with Deborah was fantastic. She was very knowledgeable. Hand over to Rebecca went okay. I was told there could be a delay in my boxes arriving due to shipping delays. My boxes arrived in Brisbane and cleared customs with ease. I had emailed my new Oz mobile number through to Rebecca, but fortunately she didn't update the system. That meant the Brisbane office couldn't reach me. Although I had also given my sister's mobile number. Anyway, eventually Amanda contacted my sister. I was made aware that my boxes had cleared and emails had been sent to me, which I actually hadn't received. I then waited another week for delivery of my boxes. The man who delivered was friendly and kept me informed over the phone. He hit an accident on the highway and was delayed. I am happy my boxes are with me and delivered in excellent condition. Thank you. I will recommend Conroys.
Very happy with service. Phone service was always friendly and professional.
A leg of a bed-side table was smashed off somewhere, sometime in transition. Your guys stuck it together with glue but glue only lasts a certain time and soon the leg will come apart. I have used Conroys before, hence I would recommend Coinroys to other and use them myself. However, we entrust our goods and expect them to arrive in good condition. Regretfully that did not happen this time.
Overall, the coommunication was very good, unlike the original US company Baron Removals. However, I was not happy with the petty charge for one extra lift level for my belongings to be delivered. This was not an inconvenience to the movers at all as they parked right next to the lift.