Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThe service provided in Australia was great. Unfortunaly the container was delayed 7 weeks but that it is not a bad reflection of the service provided in Australia but rather a transport issue from origin which I am very dissatisfied with.
This is our fourth time of using Conroy's and am very happy with their service lovely lady Ronda at the administration a pleasure to work with her and the packers were excellent well organised.
While the move itself was performed well and with no damage to a very precious piano, I was trying to coordinate from interstate and I do have concerns with the communication lapses as follows;
I was asked to provide information i had already completed
Informed I had to pay the invoice when it hadn't actually been sent
Pickup staff went to an address other than the one I had provided (I think someone just googled my storage unit and went to the first address they saw) then called me to say that my access code wouldn't work. It took half an hour to figure out that they hadn't gone to the address I issued.
Pickup staff called to "confirm" that only some of my items were to be packed (this was incorrect, the entire storage unit was to be packed up - This had been made clear at the time of booking)
All in all I had a great result, but it was unnecessarily stressful and anxiety provoking in the leadup to delivery. I was particularly impressed with the care with which everything was loaded and unloaded.
The team operated like a well oiled machine right from the initial quote. Everything was labelled, documented, wrapped and packed,fast and efficiently. Very happy with the service!
Amazingly, no problems experienced at all. This is unusual for us with other removalists
Polite, helpful and value for money. Thank you for your help and understanding in a multi part move!
The team of 2 guys was great and fun and incredibly helpful and worked hard !!
The team did an excellent job of keeping me updated with my container. The got me a quick date once clear and worked Sunday to get us in. They were polite, worked hard and took care with our stuff.
They got everything in, took away the packaging and left everything tidy.
Overall a stress free day. Would recommend.
I was very pleased with your service, and have passed on my recommendation to friends moving from Australia. Your communication with me was great. I don't think there's any improvement needed.
Everything that Conway Removals did for me was without a doubt excellent. My problem was naievty at this end and what it all entailed. I would like to thank Lee in Perth and the initial packers of my household goods, your service was absolutely top notch. Then at this end I communicated endlessly with Lynn in Auckland. Thankyou Lynn for enlightening me every step of the way. You all were marvellous. I have taken the added step if having my goods delivered personally from Auckland to the Bay of Islands, arranged by Lynn. That will take place tomorrow. Once again a big thank you. Kind regards Waiheke Schaumkell
I felt as though the staff were in a hurry to unload and no care was taken to lay anything on the floor to protect the carpet that had just been laid.
Just wanted to let you know how well today’s uplift went. The team was on time, friendly, helpful and very competent. They certainly knew what they were doing! I would definitely recommend them to friends and family. Thank you and the team for making this stressful time just that little bit easier