Customer Reviews

The  two men did a great job, no problems at all. 

The packaging for my desk was inadequate - it was damaged by lack of protection around the top of the desk unit. The edge was dented. And not your fault, but the plywood top was scored by the Australian Customs/Quaratine cutting through the bubble wrap using a box cutter. At first I thought the to had been split by something heavy on it. But I later realised it was a knife cut.

The experience having the items collected while I was in Australia was appreciative, and the communications during the relocation was very good. Albeit the feedback form arrived in my email before I received the goods!!

Many thanks for your service.

I was mostly happy with the service.  The staff I dealt with were friendly and helpful. I felt totally let down though when the arrival dates kept getting pushed out, nobody called to tell me the ship had stopped in Melbourne for 2 weeks.  I had to chase this information myself. 

When finally our shipment was ready for delivery, after paying $15,000 for the total shipment, it was then all held up for a $700 payment for items to be treated/disposed.  These items were not even included in the shipment delivery so I felt this was a completely unnecessary delay!

$130 to dispose of a christmas pine cone??  Really?  This is an outrageous price given that the items are not even incinerated but simply put in a rubbish bag and thrown out.  It would be super helpful for your packing crews to suggest AT THE TIME OF PACKING, that christmas decorations be re-checked for pine cones.  It appears this is a regular income source from unknowing clients and would sure be appreciated by us all if someone was able to provide a heads up before the pine cones get packed into the container.

Despite my frustrations I would use Conroys again.  The guys who packed our items did a great job and everything arrived safely.  The guys who delivered our items where fabulous, unwrapping, placing and came back to collect the boxes/wrapping paper later in the week after we had finished the unpacking.  Very professional crews.  Thank you Conroys

From the start we had great communication with Karen in arranging the dates for pick up, this followed through in great communication during the transit and arranging the drop off at the end location.

The team that arrived at my home to pack up where fantastic. They where courteous, helpful and very friendly. The team maintained positive communication throughout and when it looked like our container was going to be overfilled as I had more items than I had estimated, they worked with us to prioritize remaining items and arrange a secondary delivery for the overspill items.

When the container arrived in Perth the team that came out to unload and build the furniture where just as good as the team we had in Sydney. Would highly recommend Conroy Removals and if I ever need to move again will be engaging with them.