Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
89%
Please accept my gratitude for a job well done. Leon and Darren did an amazing job of unpacking in the rain. Hats off to Conroy Removals especially Amanda who kept us up to date at all times. Wil defintiely use your services again..
Very professional from pick up to delivery. Highly recommend to anyone moving
Janelle in the Melbourne branch was just wonderful. She was extremely prompt at returning my calls and emails answering all my questions. We found there was a bit of lack of communication once our belongings and car was picked up. We understand that covid has really disrupted everything however I was having to ring to find out where our stuff was and when it would be expected. We were not told that there had been a delay/date change of our belongings leaving Melbourne. Very happy with how easy everything was and all the staff were really nice and helpful.
Stuff arriving in Nz took some time but that is too be expected given the times we are in, was happy with the communication. Everything arrived as it should. Great service would definitely be using again when partner returns home
From Conroy’s side, we did have a bit of a communication issue at the start. Struggled a little to get feedback and responses but with that said once we established a repour with Zarina things seemed to go a little better. I would have liked a little more upfront information from Conroy especially when our goods went into quarantine, instead of us going back and forth needing to drag information out. I am a very straight forward person and believe that if you give me what I need then I wont need to bother you. Non-the-less it was not all bad. When inspections were complete operations immediately got hold of us to arrange delivery and it happened as soon as the goods were ready. Dennis, Steve and Colin were the team of guys that came to deliver and they were wonderful. Efficiently unpacked the truck and as each box was unloaded it was marked off as received, by myself and the team leader. These guys made the afternoon not only with their professionalism but also had a few laughs in between and made us feel welcome.
I sing praises to both you and Execu Move for exceptional service, it is not easy putting your hard worked for belongings into someone else hands and not seeing it for 3 months, so Thank you once again.
I was told to use Conroys and I have recommended them to others embarking on their relocation. The crew were great and Jason who quoted on our goods was also great but the customer services from office personnel has been a bit disappointing , lack of personal service and unhelpful . Karen in Australia was very transactional, never called me just sent me generic emails . Mandeep friendlier and more responsive , again emails are very transactional but no negative feedback for her . I am from the private market and not a corporate move but you should have the same service between corporate and private . A little more care would go a long way . My car has a big scratch and Conroys don't care and the glass table that was smashed , same. Policy aside it's how you communicate with your customer . Mike Taane could at least pick up the phone and explain why my insurance claims Have been rejected . I paid for the service and sadly apart from the crew at both ends I can't say I'd use Conroys or recommend them after my experience.
Only one comment: a phone call was received from your office to confirm delivery at 8:30am however delivery did not arrive until 9:45am as the wrong address was supplied to the driver. In general however, we were very happy with your services and would certainly recommend it to other people.
All in all very happy. The two guys were terrific, friendly and hard working. 2 bits of feedback. 1. a little more communication around what time the truck would get there. I had been asking multiple times for a confirmation but didn't hear until the day before. 2. we were told their would be a TV box for our flat screen but upon arrival the guys said there was one available. In the end they did a great job protecting the TV but I would be lying if I didn't say I wasn't worried given I made a point at the time of booking around a box for the TV.
They are only 2 small criticisms. We are very happy overall. Thank you.
Efficient, Happy, Helpful crew
I was amazed how they fit a truck with inches to spare on either side. I'll always recommend Conroy's ❤️
Only one issue to mention was that our cargo was cleared on 15th January and could not be delivered until 28th Jan, nearly a two week delay.
First of all, we find Conroy Removal is very reliable company to work with, as we have household goods removal from Oversea and all were stored at their Godown for almost 2 years. All checked out from their Godown & delivered to our home, we unpacked them and fund that all goods are as the brandnew conditions liked just coming out from factories. We must say they have the better upkeeping storage system.
Conroy Removal has an excellent delivery crew, they are very helpful, fast moving, efficient and extremely professionals. We admitted that they have done an outstanding job for us because there is some distance between the delivery truck to the house. However, they have moved and unpacked 20% of 155 pieces delivered items within the timeframe of 3 1/2 hours, this crew did a stunning job. Thank you so much for an excellent services.