Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersYou were always quick to reply for requests for information and provided timely updates about status of my incoming shipment. In addition, the removalists who delivered the goods to our home were wonderful -- professional and very friendly. Overall a great experience and I have used a LOT of removalists over the years! Thank you.
The initial experience with sales and having a quote done was fantastic. Despite a small hiccough which led to sales being late for the quote, we were happy with the service. Communication leading up to packing day was sometimes very good and sometimes very bad. No phone calls were returned, and only some emails replied to. But if you got through to someone on the phone they were all very helpful. Packing day did not go as promised. We were told we would have multiple packers and uplift would start on the first day. We were then told we would have only one packer, no uplift on the first day. We expressed concern with only one packer and were reassured it would be fine. It was not. The packer came back with help on the second day (the day planned for uplift). Uplift then happened on a third day which we were promised would not be required, and thus had not taken into account when planning leave from work etc. Uplift was quick, the packers and movers on that day were brilliant, and we felt as though our belongings were being taken good care of.
Our goods arrived in New Zealand with a roughly accurate timeframe despite Covid-19. When everything was delivered the packaging on many things had been damaged. Our larger items were being dragged along the ground. Heavy boxes were stacked on top of delicate items like our TV. Packaging had been removed from the weightlifting equipment and stickers placed directly onto the equipment, I don't even know how to get these labels off but they're stuck onto multiple items really well. We were told some items were still being cleared by MPI. We were then told that they were actually already cleared but they had just forgotton to pack them onto the truck. When this second delivery happened they were hours late and didnt care.
We also had a car moved. We were really impressed with the care taken by Sydney when they received the car. However on arrival to New Zealand we could see issues. Conroys was informed that the car would not start, however someone had clearly tried to. Additionally, there is a small scuff mark that was not there before.
Really really disappointed with the lack of care taken with our belongings, and with organisation/honesty with communication. We had had a good experience with Conroys years ago, and can safely say that the quality of care and business has gone downhill since then
Conroys did a great job with our move. Pick up was contracted out to their partner who arrived on time and did an exceptional job of packing our container. Transit time Per-Mel was quick, but delivery was delayed by a few days as no crew available. When goods delivered they arrived an hour late, but unloaded carefully and efficiently.
My biggest complaint was communication, attempting to contact Conroys was dismal. Phone was never answered, prompted to leave a message which was not returned. Definitely an area for them to improve on.
Friendly staff come to talk over the phone and the boys carried my boxes with care
The team were very flexible and adapted to a complicated interstate move. They managed to safely deliver our house contents and semi industrial business equipment into a tricky rural location. I felt confident in Cooroy from start to finish.
Initially we were happy to use you. On the delivery day we had 4 very nice guys complete the delivery. An extra staff member came over and he was swearing, rushing and dropped amd damaged a piece of our furniture. All we got was "sorry about that". We also found our fabric bed head was riddled with mould amd when reported the person has not been very helpful. Said to send through photos as I did and was instructed by the removalist guys and he said they can happen. I don't understand why it wasn't wrapped better like the couches and couch cushions were. I would really like to hear back from Conroys to inform me of what action will take place for the damaged goods.
Packing was easy and fast, however they packed two blankets in one box and wrapped them with lots of paper. Just like MANY other boxes. So much wrapping paper. Half the boxes werent even full so i could have definately fit alot more. Kinda terrible really. So we get a quote tobpay and then half our boxes were just filled with wrapping paper.
Very smooth and great service
The furniture arrived in good condition. On the other hand, during the delivery, the mover came alone, he was in pain because he had hurt his ankle and had back pain (the mover was awesome and tried his best, so I am not complaining about him but about the fact that we had only one person). My husband, who has serious back problems himself, had to help him carry heavy furniture into the house. I have to admit that I have moved many times and have never seen a mover deliver the goods unaccompanied. Because of that I don’t think I could recommend your company.