Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersinformed every step of the way. received all my things as packed. no hassles at all
Lack of responsiveness / poor communication / no transparent communication of fees / lack of exchange with partner company in Europe (not even knowing who he partner was / I had to give contact details of the firm)
call center not replaying during Perth business hours and during the delivery of the goods (questions and concerns could not be raised during delivery phase in the afternoon Perth time which caused wrong service expected)
It was a lovely experience dealing with Jaymee Lorenz! She was very helpful, polite and a pleasure to deal with. Explained things very well and went above and beyond to assist with trying to locate certain boxes for our shipment for finding our passports! The 2 men that came to pack and wrap our belongings were very fast and efficient. Quite impressive!
Was very impressed with the quality of packing and the communication, service and delivery.
It was a very easy and friendly experience moving with Conroy's and nothing from all the staff we encountered was a problem both in Brisbane and at our destination in New Zealand, and we would throughly recommend their services.
Over move from Australia was seamless, everything was taken care of for me, hassle free service, I would highly recommend using Conroy
Perfect move, everyone friendly and quick
no breakages and 100 percent happy with service
Hi Karen
Our experience was great from initial quote to delivery in Auckland. We were kept informed the whole way through, communication was excellent.
Thanks and Regards
Lyndon McDonald
The team that did my pick up in Perth were wonderful. They were lovely men who helped me pack last bits that I had run out of time to do and were calm when I had a meltdown and cried when they arrived much earlier than expected. They packed all of my gear extremely well.
I did not receive a call the day before letting me know when the packers were to arrive. This caused me great stress.
The team that unpacked my container at the other end in Brisbane were the opposite. The team leader was rude, dismissive and made disparaging remarks about my goods and the way they were packed. Several boxes were dropped, ones clearly marked fragile. Luckily nothing broke. They were rough with my goods and made me tick off the boxes, standing outside with the truck, so I couldn't advice them where to put each item within the house, just which room. This lead me to having to move many of the items around myself within the house. His two assistants were fine. They just did as they were told. I nearly rang to complain, but he knew where I lived and I feared possible repercussions. A thoroughly unpleasant experience.
You were prompt with responses and you were patient when I was unclear and needed to ask questions.
Had a problem with storage arrangements. Conroy team obligingly attended to next customer and then returned and delivered to me. No grumbles all smiles.