Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThe overall experience was smooth and stress-free. Both Singapore and Melbourne sides were prompt in their response but communications between either side and the customer could be improved. We had an excellent experience with Asian Tigers packing and Conroy delivering our items but the initial arrangement conversations were not followed up as promised and we had to prompt for replies.
Karen was excellent in replying and was quick in getting answers. Thank you for the good service.
One slight inconvenience was the delivery of the items at the end. The delivery person came at 9.30 am instead of the agreed 11.00 am. It is usually nice to be early but due to the restrictions of delivery timing by the building management, there had to be some waiting done and I had to rush back from my office.
We also received our items in good condition, which was a worry as a colleague who recently returned to Melbourne from Singapore had his items damaged from mould growth.
Thank you.
I would like to say so many thanks. From packing to un packing they did awsome job.
Communcation, value and service was below expectations. I was initially invoiced over $500 over what was expected, which was not immediately rectified when the issue was first raised. There was inconsistencies in information and my questions were not answered directly. The invoice amounts were substantially more than what was quoted by competitors.
Actual delivery of goods and the delivery people (contractors?) provided good service and were quick and efficient.
The customer service was very good, and constant updates were great too, however our things took longer than expected to arrive. I was told there would be a 2 week wait to pick up the packaging rubbish, and several items were smashed, including a very well wrapped garden statue that would have had to be dropped to be smashed like that, I'm pretty upset about it as it was expensive and a memento of someone that had passed away.
Plus a few smashed picture frames. And they had packed 2 of my plastic boxes together which had smashed them, if they'd been packaged separately they would have survived the move and not needed dumping.
Very friendly staffs wonderful service.
Darren and Leon were the best movers I've had (and I have moved 7 times in 9 years including three international moves and one interstate)
I was told the time of day of delivery only the day before and when I asked to change, as I could not be there at that time I was told it was too late.
Would be useful to know earlier to make necessary arrangements or adjust time.
We found the service provided at both ends to be amazing. The Melbourne crew of Leon, Darren and Jack were so friendly and with many years of experience between them did an excellent job in pretty quick time. Likewise for the Brisbane crew, Doug and Adrian at the delivery end. Thoroughly professional. We are not 1st time movers having moved overseas and within Australia and this was the best service we have had. If the time comes when we have to shift again then Conroy will be at the top of the list.
Delivery was on time and my things, which included fragile crockery and TV, were received in good condition. Thank you to Conroy and your business partner Astro.
Quick to reply and our boxes arrived quicker than expected also great communication.