Customer Reviews

the guys were great

Shipment arrived in good shape. Charge was competive.Will use again.

Please note my response relates to our particular situation regarding Duty and Tax paid in the UK.

The quality of the Australian collection, packaging and UK delivery services were very good. I would note that our first collection courier in Sydney did not arrive at the time agreed, as Conroys used a local sub-contractor who 'went AWOL' during the day and did not arrive as required. A replacement collection was quickly arranged so I have no issues over all with this side of the service.

However, in our position as Australians who were already UK residents, we were not able to claim a Duty or VAT exemption and were charged taxes equivalent to 33% of the total depreciated value of the goods shipped. If we had known this prior to departure, I would not have arranged the expensive shipping and had to pay the subsequent tax.

When arranging the quote for the shipping, we were provide the UK government website which stated that as we have not lived in Australia for the 12months prior to our shipping to the UK, we would not be exempt from UK Taxes. We already live in the UK and we back in Australia to send over some personal items.

My criticism of the management in our situation is that when arranging the shipment from Australia, I enquired how much Duty / TAX I may be charged when arriving in the UK and Conroys were not able to provide this information. After an initial discussion where I was advised that as an Australian moving personal affects to the UK, I 'should' be exempt from taxes, when I later confirmed on the UK government website we were not exempt it was not possible to obtain an estimate of the extra fees.

I understand that I should have been better informed myself, but having not done this shipping before I was in the dark on the tax expenses involved coming back to the UK.

I would recommend that you develop a guideline warning statement for customers in my situation, when you are not exempt from taxes, to explain that shipping of standard household goods to the UK will be charged approx 25-35% in taxes of the total depreciated value.

I have been provided with the tax calculation spreadsheet from the UK side courier (based in Liverpool), so they can advise you how to calculate this and better inform your customers in future.