Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe were very pleased with the condition of our boxes being shipped overseas. We found them just the way we packed them. The removers at sight were friendly and were wary to not damage anything when bringing the stuff inside. My only recommendation to improve is your response to questions via email. Your staff was very friendly on the phone, but did not always answer my questions via email. Overall we were pleased with the process
Really helpful movers in both nz and au
5 Stars
Good and efficient. Appreciate !
Boxes were badly damaged, expensive dishes broken. key missing nearly forgot my red chair very upset
The service provided was efficient and timely. The staff at Conroy Removals communicated with the US shipping company regarding our service when a question arose and resolved the issue. The delivery staff were friendly, helpful and efficient.
Efficient and prompt, always accommodating and friendly. Competitive pricing.
The contact prior to delivery was great - both the email contact and phone. I wasn't able to be at the delivery but my friend who was said the guys were fabulous . It's been a fuss free move and you've been professional and provided a great customer experience. Thanks so much!
Great service, noticed afterwards a mirror was slightly damaged, but possibly not the responsibility of conroy removals anyways.
Sharon was an absolute delight to work with and was very proactive when it came to communicating what was happening!
A couple of things that were disappointing:- Quite a few items were damaged in the move- The guys who delivered our furniture said it was Conroy policy not to assemble beds, which was disappointing because we hadn't been told this and they were happy to take the bed apart in Sydney. However, after speaking with them they were happy to do it.
The New Zealand branch was extremly mis-leading with their quote, and when they came to pack up the items, they never once told me that I had to supply boxes. I had 10 freight boxes sitting in the garage ready to use, but was told I would not need them. After pick-up, I was then told it would cost me extra for packaging. Every question I had asked via email, was not answered, I left multiple messages and could not get answers to simple questions. I supplied my Brisbane address multplie times to the New Zealand branch and the Brisbane branch, but I was messaged a number of times from different staff members requesting my address. I also stated from day 1 that we were up 3 flights of stairs and stated this in my information. Not once was I told it would cost extra to delier upstairs. Being on my own (small female) with a 3 year old made it very difficult to cart all the boxes upstairs. The delivery guys in Brisbane were awesome, and helped get the mattress upstairs. I can not fault the delivery guys. Overall, I would NEVER use Conroys again. Terrible service, no communication between customer and within their own teams. Regretting using them as it was highly stressul. I understand that this feedback wont change a thing so not sure why you ever ask for feedback.