Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersSharon was amazing -- excellent customer service, always followed up and was so friendly. I am very happy with the way my items were packed and shipped and delivered, thank you!
Great reliable service, happy with staff updating on where my goods were at.
Communication regarding the delivery was not great, we had to keep chasing you to find out about dates and progress. The actual delivery date was later than expected.
Clear explanation of the car import process was lacking.
2 of the men that delivered our goods to the house were very good and the other man did not do much at all. He literally stood back and watched me unpack, then took the paper and empty boxes outside. There was no “unpacking to benchtop”, I unpacked every box myself. More than 2 Conroys people were required for the job.
We were very upset that 4 pieces of furniture were broken in the move however the insurance claim process was very straightforward.
The process was easy with good communication and friendly staff. From the office to the people on the ground everyone enjoyed their job.
Upon delivery it was noted that 4 items have been lost in transit - a suitcase, a toolbox a tarp and one I described item - I have send emails regarding this and called the QLD office however no one answered the call - I’ve left a voice message but to date have not received a return email nor had a return phone call.
Simply not good enough.
Fantastic service. Kept me updated every step of the way and really know what they are doing. Very smooth and easy move from China to Australia. Thank you.
It took one month to clear the shipment from delivery of good from airport to residential address. Secondly the shipment was dleayed becasue of the internal matter of 2 agencies (Qatar and Conroy) as i being customer was dragged and shipment was not released even tough it had cleared the customs on 25 February.
For a matter of fact this internal matter of agencies should have been sorted well in advance and not keep the customers hagining on the knife edge.
I wish to thank all staff for their brilliant effort and great service they provided during my recent move from Sydney to Auckland New Zealand, right from the quote, then the booking, pickup and continued updating of the progress of my shipment, through to final pickup in Airpark Drive, Mangere, Auckland, I found the staff I dealt with, were very helpful and extremely friendly. I
I would certainly reccomend Conroy Removals to anyone who requires a stress free moving experience.
Warmest Regards
Lynne Swift
In general, everything was great. Lovely helpful people from the office staff to the delivery drivers. Our shipment was very slow going through customs and quarrantine, it would have been helpful to be given more updates as the delay was prolonged well beyond the originaly estimated customs delay.