Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
5 Stars
5 Stars
2 Stars
4 Stars
4 Stars
Packers were great, very friendly and efficient.
1 Star
It was 9 weeks between our stuff landing in Melbourne and being delivered in Sydney. Shame on you!!
3 Stars
Off staff were easy to deal with
Office staff were easy to deal with especially Shannon also James was very helpful from Brisbane office. Melbourne office were a little slow from pick up time to delivery but chaps who actually delivered to my home were great so all in all definitely use Conway again the way to go
Lack of overall communication
The initial home visit and quote was fantastic. Gave me a great deal of confidence so I went with Conroy rather than one of the cheaper quotes I had. The packers were great, though a little over enthusiastic in packing a couple of items I'd specifically said not to pack, but not a big problem. Following packing and removal customer service then slowed down and it took a number of emails to find out when my goods were actually leaving the country. I know this stuff takes time but at times there was a deafening silence. I think all the client wants is some reassurance that the company is aware of a question and will answer it. At times it felt like there was a black hole which was a shame given that I'd chosen Conroy on the reassurance of great customer service.
My goods were despatched both air and sea freight. Unfortunately my UK customs paperwork was not sent by Conroy with the air freight. Hence it was delayed by over a week once it reached the UK, precisely what I was trying to avoid and incredibly frustrating. I also then incurred a charge from DHL. The shipping process was excellent once my goods were actually on board a ship, with the UK agent providing excellent and timely communication and service.
Overall I'd say Conroy were average and didnt meet the expectations set in my initial meeting with Michelle.
3 Stars
Conroys were extremely helpful and responsvie as my shipment was running into both customs and quarantine issues. The staff managing this process as as well the crew who delivered and unloaded the shipment at the final destination were excellent. I only gave 3 stars because of one issue. The shipment finally arrived in Brisbane on September 24th, but as ours was the only load to come in our direction, 4 hours drive away, it waited in Brisbane for 4 weeks before it could be shipped with another load. This was difficult to take as we needed so many things in that load having moved back to Austalia with only 2 suitcases. So, basically I'd highly recommend them, but I'd check in advance about actual delivery time if I was going to do it again. This would not be a problem if you were moving to a big city.
"Thank you for the great service"
Thank you for the great service. The team was very friendly and went over and above in making the move as stress free as possible
My recent move to Australia has not been smooth. To be fair, I engaged the mover (Moovaz) back in my home country, and I am not sure what is the service relationship & arrangement with Conroy Removal. But when my boxes arrived in Melbourne, there were several email communications regarding the details of my shipment - some of these info were repetitive or had been communciated to Moovaz previously.
When my boxes finally arrived at my place, I was horrified to see the packaging of some items have broken/ opened up, exposing my items - and some of the boxes were also delivered wrongly (I have 2 different destinations). The movers started to unwrap some of the items without me verifying the box number on items, and I was not asked to check the boxes as they move the boxes in - but at the end of the delivery, I was asked to sign to confirm the delivery of the items in the inventory list. As I unpacked the boxes over the next few days, I found that the box number & labelling does not even tally with the inventory list - and I could not locate some of the boxes. I have feedback in writing to Moovaz 2 days ago and have yet to receive any response.