Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersA bit of miscommunication
4 Stars
Shipped my car and household effects together in one container from Melbourne to Wellington on board “Spirit of Shanghai”. The car came out of its container in the same good condition it was loaded. I do not yet know condition of household effects as Conroys are at my request holding these in storage for two months. However I’m happy to say the Conroys excel in two important aspects of business - staff selection, and effective communications. Their staff on both sides of the Ditch were at all times courteous, welcoming, and helpful. Janelle in Melbourne and Peter in Wellington deserve mention. Peter used his personal car to ferry me back from one of several inspections my vehicle had to undergo. Emails were received outlining the various stages in the shipping process as they occurred.
Just one small mystery remains: the “Spirit of Shanghai” appears not to have motored into Wellington. How then did my cargo arrive? Transhipped? By land? Or by sea? The more handling, the more the risk of damage. We shall see.
Crap Communication
Communication was crap! Also being lied to from Jenna about arrival times isn't a very good look for Conroys. My contact people were Jenna and Mariana. Little to my knowledge, Mariana had "left" and Jenna was "too busy" trying to teach someone new the ropes to reply to emails. We're also waiting on our lost TV! Have heard nothing back about what's happened to it since the rest of our belongings were delivered. Would not use Conroys again, was a very bad experience with the Perth and Sydney offices. Only person who was helpful and great with her communication and customer service is Deborah from the Auckland office.
5 Stars
Amanda says “You Guys Rock”
"room for improvement"
While my experience with Conroy was fine, there is definately room for improvement. There were little annoyances all the way through the process. For example, I first got a quote from a salesperson, but when I engaged Conroy to do our move, the final quote was much higher (due to living in apartment building). On the actual day of the move, I had told Conroy agents multiple times that they couldn't arrive before 9 am as advised by our building manager. I was assured this was fine, only to have the movers arrive at 8 am! A third annoyance is that every aspect of the move is handled by a different person, and you have to keep telling them what you wanted. Our belongings were being put into storage, as had been advised right from the beginning but I was contacted once they arrived in the country to organise delivery.
"not very impressed"
Our furniture was a week late leaving we were told the 1st August and it left the 8th we had to borrow the money to pay for this before we left. I was told it would leave the 1sr and we would receive it no later than the 18th. It didn't arrive tithe 17th and it was only because I kept emailing and phone calls that we got it on the 24th otherwise it wouldn't havbeen before the 31st.
We weren't given any explanation as to why it was a week late leaving.
So not very impressed. If it had been any later my partner would have dealt with it and demanded a refund.
Not much fun sleeping on an airbed for 5 weeks.
"polite and efficient"
On time and carefully placed items in the designated area. Communication had been smooth and all staffs are polite and efficient. Thank you.
Delivery Delay
This is the second time I have used Conroys to move the first time everything was great no problems, this time however not so good, my belongings were not loaded on the boat and left in the container so I had to wait longer for my belongings, I was informed off this with an email but no apology for what happened.
5 Stars
4 Stars
Awesome
Sharon was so helpful and professional, yet very personable. The Townsville team were awesome!
3 Stars
most of the job went well .........and you recovered well from the missing bit left in the truckbut please consider that a person moving counties is a stressfull job and they do like to have timly updates on where/when they will see thier much needed goos again"good customer service is all about comunication"
The experience with Conroys was good and bad. There was miscommunication between Janelle Maybury and Claire Alder, who ended up telling me that the person dropping my cabinet off had decided not to go ahead. This was completely untrue, and I had to find out what the story was and feeling panicked that the furniture would not get dropped off to Conroys in Melbourne. The person dropping the cabinet off actually had to ring them back and complain to them about their treatment of me, and their miscommunication.
Once the cabinet got dropped off to Conroys in Melbourne, then Lynn Douglas was awesome. I got emails informing me of all info, and where the cabinet was each step of the way, and that it had cleared customs and fumigation etc. Very communicative and informative and helpful. I appreciate that a lot.
I only use Conroys for my transport of furniture, and usually find them good. This particular experience was good and bad, but I would still use them.