Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 8,456 reviews

90%

Of clients surveyed said they would use Conroy Removals again

89%

Of clients surveyed said they would recommend Conroy Removals to others

"took care of every item"

Review for Moving Overseas submitted on 24/08/2018
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What a great experience with Conroy. From the consultant to people who unloaded the container, are all very professional & considerable. I'm so pleased that they took care of every item. I'll be using them again for sure in the future. 5 stars!! 

Amazing Experience

Review for submitted on 24/08/2018
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great service ! keep it ip. thanks for making it so smooth and amazing experience with inter-country migration.

4 Stars

Review for submitted on 24/08/2018
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Exceptional service from Tauranga NZ, as I had my furniture stored in one of their units for 7 months. On arrival in Perth I found out that my furniture would be in a shipping container on top of another container. If I needed to collect anything from it, it will cost me money each time. Had I known that then I would have found other arrangements as I need to access my clothes etc. My storage will be 6 months in Perth.  Conroys website should have stated no available access units Fumigations storage only. 

Response from Conroy Removals:
Dear Alexis, Thank you very much for your feedback. It is very disapointing that your positive experience was spoiled by a storage issue. Please accept our sincere apologies for any lack of communication around storage access. Your file has been passed on to management for review. Kind regards - Conroy Removals.

Very Happy

Review for Moving Overseas submitted on 23/08/2018
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Really easy process with great friendly people! Kept in the loop the whole process so very happy.

Satisfied Overall

Review for Moving Overseas submitted on 23/08/2018
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Hi, When picking up my vehicle at Conroys Auckland depot the Mercedes Benz hood emblem has snapped off. It's no major problem as I have replaced it. Overall very satisfied with Conroys.

Response from Conroy Removals:
Dear Richard, Thank you very much for your feedback. It is disappointing to hear that there was some damage to your vehicle during transit. Please accept our sincere apologies. Your file has been passed on to management for review. Kind regards - Conroy Removals.

Shipping Took Too Long

Review for Moving Overseas submitted on 23/08/2018
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Very great shipping company, customer service is great to deal with, when I had a question, they replied straight away. The only bad point I can make was, it took way too long for our shipping to arrive, took 6 months to arrive here in our new home in Rotterdam, Netherlands. Apart of this, overal Conroy Removals is really great, prices are not bad, so I recommend this shipping company to everyone. Best regards! E. Munnik

Response from Conroy Removals:
Dear Emidio, Thank you very much for your feedback. It is unfortunate that the shipping took too long. Please accept our apologies for the delay in the delivery of your goods. However, we are pleased to hear that the service you received was great and that you would be happy to recommend us. All the best in your new home. Kind regards - Conroy Removals.

Friendly and Efficient

Review for submitted on 22/08/2018
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Always kept up to date with progress. Delivery staff friendly and efficient.

Very Happy

Review for submitted on 20/08/2018
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The team who handled the delivery were absolutely fantastic, so efficent and so polite. Very happy with the delivery.

"excellent, efficient and professional"

Review for Moving Overseas submitted on 20/08/2018
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We are storing our goods with you so still need to unpack- but service to date had been excellent, efficient and professional. Everyone from the first point of contact to the packers and the staff in Auckland could not have been more helpful and informative. Moving was not a problem at all. 

Response from Conroy Removals:
Dear John, Thank you very much for your feedback. It is wonderful to hear about your positive experience with us so far. We expect that when you unpack your goods that there will not be any issues. However, do not hesitate to get in touch at any stage with questions or concerns. We look forward to moving you again in the future. Kind regards - Conroy Removals.

5 Stars

Review for Moving Overseas submitted on 20/08/2018
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Awesome Communication

Review for Moving Overseas submitted on 20/08/2018
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Awesome communication right the way through. Perhaps the only hicup was our own expectation around delivery/pick up. We wasted some of your Wellington staff time chasing our consignment only 2 days after the ship arrived. Had we been made aware that the access to our boxes would be at least a week after the ship arrival date we wouldn't have wasted this staff memeber time and been more patient. Perfect service at all times. Thank you.

4 Stars

Review for submitted on 20/08/2018
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Every thing delivered in tacked, loading packing and unpacking went well. Delivery dates were little confusing, kept changing. Extra charge for custom inspection was not aware of. But overall all went well. Thank you.

Response from Conroy Removals:
Dear James, Thank you very much for your feedback. It is good to hear that you had a pleasant experience overall with our team. Please accept our apologies for an confusion around delivery dates. It is disappointing to hear that you were not made aware that custom inspection charges may be incurred. Your comments have been passed onto management for review. Kind regards - Conroy Removals.

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