Customer Reviews

Our experience with both Orbit in Canada and Conroy here has been inconsistent and frustrating. First of all we were very impressed with the way our belongings were packed in Canada. The men took care in packing fragile things and were very thorough. Manny and Fred, who delivered our shipment to us in Tuross were also very professional. They were always asking what we wanted them to do and worked very hard to unload our furniture and put things back together.

The issues we have with both Orbit and conroy are ones of poor communication and lack of information. In Canada Tomi Cline was very good at booking us, but we were surprised at a few things. We had to sell our house before we moved and we asked if our goods could be stored until we were ready to ship them, as there was a chance Australian Immigration would say no to our visa, so we wanted to be sure before shipping our goods that we were accepted. we were told that it would be no problem storing our things for as long as we needed. We were not told how much this was going to cost. It turned out that storage fees and insurance was close to $700.00 a month. Most of that was insurance. I was not allowed to use my insurance company, which told me that off site insurance would cost roughly $300.00 for a year. Our furniture was in storage for 9 months. We were accepted here Sept 11th 2017 and I gave the go ahead to shipping our belongoings. It didn’t leave Canada until the 29th of September 2017. We were told to expect delivery in 8-10 weeks. Long story short our shipment went to the Panama Canal where it sat until it was decided to send it to Italy, through the Mediterranean, through the Sues Canal then to Maritius and across to Australia. It finally arrived in Sydney January 15th 2018 when we were told that customs would take 8-14 days to clear. we got our belongings Feb 4th 2018.

My issue is that although movers deal with moving things across the world every day this was new to us. The process wasn’t explained to us involving delays and we just kept getting emails informing us of delevery date changes. My phone calls to inquire and emails were either not answered or it took a long time to get back to us. Had we been informed the waiting would have been easier to bear. We didn’t buy things as we didn’t want to spend money on things that were soon to be arriving. So we found the packers and movers to be excellent as we only had two broken dinner plates, but the office staff seem to forget that to them it is just another container, but to us was our life. The process from start to finish was difficult because we had to pay for everything up front so even when it was decided that extra money was required $1700.00 for port fees and fuel increase , which again wasn’t mentioned we had no choice but to pay as they had our money and our belongings. So much of this was out of our control so information and explanations would have been appreciated.

Sincerely Ken and Darlene