Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"items damaged"
4 Stars
"Efficient, helpful and polite"
Efficient, helpful and polite. Could not fault the service.
3 Stars
Multiple people handling my issues compounded things and time was not of the essence
Wayne the local removalist was excellent on
5 Stars
"Excellent communication"
Excellent communication throughout and prompt service.
"very stressful and disappointing"
My experience started well in NZ. I had a friendly and helpful person come and do the initial quote and the removalists were great.
I found organising my stuff to be shipped (after being in storage) difficult to organise with no information on website or phone messages about working hours over holiday period.
I was told that my container would arrive in Melbourne on 25th Jan and take around 10 days to deliver to me. I signed a lease on a new flat based on that information. While it did arrive on 25th Jan it took FIVE WEEKS to deliver costing me well over $3500 in dead rent. No apology.
The men who delivered my stuff were very efficient. But a table top was missing and 1.5 weeks later no one has attempted to get back to me.
In general my experience was very stressful and disappointing. Will be throwing away my 'spare' table legs and using an alternative company in the future.
"Service was great From the start to the delivery"
Service was great From the start to the delivery in NZ . I was keeped informed Through the way and am very happy with the Service. I used another Company for the Delivery of my Vehicles and had all kind of Problems from the start to the end . I Should have used Conroy.
"on time"
Job well done on time for pick up management and workers to be congratulated kind and friendly easy to talk to i recommend Conroy Removals to anyone. Thanks.
"Everything OK"
Everything OK, and delivery was excellent, except you need to check your emails more carefully! A few times I was asked for information that I had already given you.
"conducted themselves in a very professional manner"
The guys (Dave, Jamie and Sunny) were really awesome and super helpful. They conducted themselves in a very professional manner. We do have a few breakages which we will need to claim for, not fault of theirs.
I have used your company twice to move between NZ and Australia. I have been very happy with your pricing both times and your customer service. The only thing that has disappointed me is our move just recently we had quite a number of items damaged, was this due to poor packing I don't believe so, I believe it was packed well and placed on the container correctly but when being unpacked for QT inspection and re packed is where items were put back on the container upside down, on their side and breakable items up high where they could fall and smash. To note going back to NZ we had not one issue. I hope the level of service continues through the insurance claim.
Regards, Frayne