Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Overall disappointing"
5 Stars
"I was a little nervous"
I am thoroughly impressed with my experience with Conroy removals. The two guys who collected our belongings in Brisbane were polite, extremely professional and friendly. I wanted to remember their names when I gave feedback but unfortunately I have forgotten. When our belongings arrived in Melbourne they were delivered by Trevor and Tony and again they were very profressional, polite and extremely efficient. These four men are truly assests to your company. I have used other removalists before, mostly short term moves but one interestate move and although they have been pretty decent overall there has been a few minor scuffs on furniture, the removalists didn't always carry furniture carefully and at times I have felt they were unprofessional etc. Conroy was the complete opposite of my previous experience! I was a little nervous moving interstate but the whole experience right from the beginning when requesting a quote has been so easy. I even received a call from Jaymee prior to the move to see how my packing was going.
I really can't express how grateful I am to you all that this move has been so simple and easy.
Thanks again
5 Stars
"excellent communications"
I received excellent communications from your Karen Lindsay, often with blinding speed. That was refreshing after the sluggish and error-prone communications with the U.S. shipping company. And surprisingly important, as the blizzard of forms requiring action for my humble handful of shipping items continued in Australia.. The only hiccup was a sudden invoice for $41 that you forwarded from Customs, for "wine tax". Which I managed to get voided at Customs, on the basis that I had shipped NO wine.
The only small problem was the rough handling of my 13 boxes by your delivery team outside my residence. Who I noticed had them higgedly-piggedly in the truck, not stacked. .The apparent result was 4 boxes that had broken tapes. But the contents seem all present.
"Very professional, very easy"
Very professional, very easy. No issues at all from initial contact through to receiving my goods in Australia.
"We will certainly be calling you if we ever return to England"
My husband took delivery of the boxes in Sydney and he could not praise the guys highly enough. He was very impressed with their efficiency and friendliness. By all accounts, they went out of their way to be helpful and ensure that we had everything in the right places. We will certainly be calling you if we ever return to England.
5 Stars
"No damaged for our baggage"
Informing the current status with timely manner was good. No damaged for our baggage.
"Thank you for your good customer service"
I was very impressed, the only area that you fell down on whas the marking of boxes and inventory. The writing was illegible, many boxes werent marked with what they had in (and due to not being able to read the inventory) it made knowing where these went. So if you mark the the boxes and make the inventory readable then you would have got 5 stars from me. Thank you for your good customer service your staff are very good.
"We are disappointed with the service"
Our TV (Panasonic Plasma) was broken the screen is shattered and it's not working. There were other small damages as well like some broken crockery. The movers that you sent said that we will just open the packages and not the cartons so they did not assemble the cupboard either as some of it's pieces/screws were in the carton. Now It's sitting here in pieces and we don't know what to do. At the time of payment in Dubai we were told that all the stuff will be assembled. We are disappointed with the service, our previous experience with another company was much smoother and we did not have any breakages.
5 Stars
Finding bed legs ..... Took ages perhaps it could be written on the check list . Also most boxes had linen in them to fill a top or a middle of a box. I did not want to open all the boxes but hat to to find sheets towels etc.
Overall disappointing. I was told and expected the entire shipment door-to-door to take between 6-8 weeks. After 11 weeks it finally turned up.
NZ service was very good. Office lady (Elizabeth) was helpful and the guys that picked up the gear were on time and friendly. Most of the items were self-packed, but the only ones that seemed to get damaged/scratched were the the wooden items (cot/drawers) that were packed by Conroy. (Didn't notice the damage until after the Aussie guys had gone).
Aussie service seemed disorganised.