Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"super friendly"
"negative feedback"
Dear Sir/Madam,
It does not give me any pleasure to give such negative feedback.
The problems with this shipment started from the USA freight forwarders, Certified International Movers and my perception is that they are more responsible for the problems than Conroy.
- The packing of this antique cabinet was inadequate. The doors which are made with 200 year old glass were packed in cardboard and bubble wrap. There was nothing to stop bending of the panel door. The doors needed a rigid wooden box.
- When the pieces were delivered by Conroy we witnessed the cabinet dropping about 200mm as it came out of the truck. One of your 2 delivery men was talking on his mobile phone as he was manouvering the cabinet into our back door. He was cradling the phone on his shoulder as he manouvered the cabinet.
- There were some cracks in the glass in the doors before the cabinet was shipped. I believe that there are some additional pieces with cracks however my experience with CIM and Conroy makes me think that an insurance claim would not be worth the many emails that would be involved.
- I received invoices for port charges that were clearly inclusions in the quote that I had from CIM. I believe that CIM did not take enough care in advising Conroy about which charges were included and therefore not to be paid by me, the receiver of the goods. My perception was that the freight companies were lazily trying to see what they could get away with.
- In all of my paprework, I made it clear that this cabinet was an inherited item (or bequeathed). The value I declared was $2,000 (much less than the $4,500) I paid in total for shipping. I chose to ship the cabinet for sentimental reasons not for monetary value. I think the value I declared is realistic, that duty is not the issue since the free trade agreement is now fully implemented. There seemed to be a problem with double handling and customs clearance due to the fact that these were bequeathed goods. I find it difficult to believe that Australian government would impose hundreds of dollars of customs clearance fees on Australians wishing to bring their possesions into the country - at the same time as removing duty. If this is how it is, the removal of duty is irrelevant compared to the customs clearance costs imposed. Somehow I think that this part of the shipment could have been done more economically.
- The people I dealt with at Conroys offices were pleasant and through the difficult circumstances they communicated effectively.
Kind regards
Paul
2 Stars
5 Stars
3 Star move
"very professional and easy to deal with"
Conroy removals were very professional and easy to deal with. I would definitely recommend them to anyone.
"Service and followup has been excellent"
Used your company twice over past 3 years. Service and followup has been excellent on both occasions. Staff very helpful. Thanks everyone.
"Great service very thorough"
Had my piano transported from NZ. Great service very thorough. Had minor issue on delivery regarding assembly but David was very understanding & fair. Overall provided a great service from both ends.
"Team arrived on time"
Thank you, all went very well. Team arrived on time, was very friendly and super fast unloading the container. Well done!
"It all went very smoothly"
It all went very smoothly - on time precisely - and always a positive response to phone queries. See you again.
"especially disappointed"
This is the worst move I have had in five previous moves with Conroy. First, in Auckland, you sent five packers for what is only a half conatiner load volume. Barely an hour after the packers arrived, they took a half an hour break, then a long break for lunch, then an afternoon break. There was so much of talking and kidding around. Sometime after lunch, three left for another job. Of the two who remained, Henry worked hard while the other chap who did only the garage, was on his phone a lot and listening to music much of the time.They finished about 4.30 pm but found the truck too small and had to wait for a replacement. We had to leave and had them lock up after us. From my previous experience, the packing could have been done by 2 pm. Simon Conroy wanted two days but when I told him that I had a full container load plus a car from OZ to NZ two years prior, when it was packed by two persons by 3 pm, he said the job would be done by 4 pm the same day. He also gave us the wrong information about our ETD. Never did apologise, left it to Daniel to explain but he didn't quite apologise for the msitake which had affected the settlement of our newly-bought house. All in all, our Auckland impression of Conroy was poor from the very outset when I called for a quote - the lady who answered the phone was clearly inexperienced - she said she was new. At the destination end, I was quite impressed with your regular updates and all was well until the day of delivery when Mark Gould, the driver, was irritable with other motorists who tried to work around his truck. He ignored my daughter and just stayed put when told to give way to other vehicles. While unpacking he was agitated and talking loudly. At one point when Colin was trying to assemble a sideboard, he said the legs were broken and discouraged Colin from assembling it. The sideboard's legs were not broken and was assembled properly by Colin. Minutes later while he was stacking collectibles on the dining table, he swung around and his tool belt hit a procelain jug to the ground completely shattering it. Instead of apologising he said we shouldn't have put the collectibles on the dining table. What? But it was he who assembled the dining table and placed the collectibles on it. I was obviously unhappy and told him he had a bad attitude since he came to the job. He went on a tirade with the most foul language at me. I might add he did such a bad job of assembling the dining table that Colin had to come back a week later to put it right. I complained to Glen Hankins but to date had received no apologies nor any offer of restitution for the broken jug (not claimable for insurance). I am especially disappointed as I have used Conroy several times before and the treatment I got was a real let down for a loyal customer.
The service from Australia was great. There's just a bit of miscommunication with the NZ office team. The delivery guys both Aus and NZ were great and super friendly.