Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 7,973 reviews

90%

Of clients surveyed said they would use Conroy Removals again

89%

Of clients surveyed said they would recommend Conroy Removals to others
 11th May 2015

Communication wasn't proactive from the company. We had to reach out repeatedly to find out the status of our boxes. Our e-mails were always responded to promptly, which was wonderful. We just wish that we had a clearer idea what was happening along the way and that we were informed without having to ask.
Also, we mysteriously have items in our boxes that are not our belongings and someone is missing these personal items. Because these items that are not ours took up considerable space, we have reason to believe that some of our items are in someone else's boxes. (We can't identify anything missing right now, but because our boxes were packed so tightly by us- there would have been no room for additional items.) We aren't sure what to do with these items that are not ours- have emailed our rep and don't have a clear response back. Is there a "lost and found?" Also, the boxes that contained these things were not identified as the boxes that were opened by inspections, so not sure how they got in there... Except by dishonest people as they sat in transit.

Response from Conroy Removals:
Hi Sally, many thanks for taking the time to provide us with your feedback. We acknowledge your comments regarding status communication and can confirm that we have identified this as being an area we can imporved on. As a result we are in the early stages of developing an application which will contain a key feature of delivering timed communication and status reports. Your comments regarding missing personal item has been passed on to management who will be in direct contact with you investigate. Kind regards - Conroy Removals.
Review for Moving Overseas
Would use our services again
Would recommend our services to others
 11th May 2015

I requested and paid $220.00 for crating, so therefore did not get insurance which would have been about the same cost. This was written on the quote acceptance form R54875 Paintings were not crated and the frame on the painting which we have unpacked has a bad dent on the top. Luckily this cannot be seen when the picture is hang.
Ron Findlay - 7 Lawrence Rd Tuakau

Response from Conroy Removals:
Hi Ron, many thanks for your feedback. Please accept our sincere apologies for not fulfilling the services you paid for. If this is correct we shall make immediate arrangements to refund you the amount you paid for crating. Your feedback has been passed on to management for action and response to your nominated email address. Kind regards - Conroy Removals.
Review for Moving to Australia
Would use our services again
Would recommend our services to others
 11th May 2015

Review for Moving Overseas
Would use our services again
Would recommend our services to others
 9th May 2015

Although I had to travel in between the move, Conroy Brisbane staff Claire was very helpful to find out eligibility for Customs process during my absence.
I have not had chance to unpack the contents of the packed items yet, it has been stored at Conroy storage unit in Brisbane and has been shipped to Auckland on my request.
I will update if there are any problems. Cheers

Response from Conroy Removals:
Hi Monica, thank you for taking the time to give us your valuable feedback. We look forward to hearing from you again after your goods have been delivered and unpacked in Auckland. Kind regards - Conroy Removals.
Review for Moving Overseas
Would use our services again
Would recommend our services to others
 8th May 2015

A great company that does its best to meet the high demands of its client

Review for Moving to Australia
Would use our services again
Would recommend our services to others

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