Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Amazing experience"
"Overall I found your service good"
Overall I found your service good; scheduling was an issue for me but managed. Also was great to see the transparency on the delivery report to say their was condensation inside the shipping container as it made it easy to explain the damp Oder from my sofa
4 Stars
"Very reliable"
A really great company to do business with as they kept in touch and informed me of each stage. Very reliable and efficient! I would definitely recommend your services.
"didn't call"
Driver didn't call to explain running late
5 Stars
4 Stars
4 Stars
a little expensive
"They were quick with information"
Being located in Vietnam I had to rely on The Conroy Removal Team's experience and ability to get the job done and advise me of what I had to do as well.
They were quick with information.Quick with response and assisted me greatly.
I hope not to move again but if I do I will call upon your services.
Many thanks to the Conroy team
Cheers
Steve
"methods need improvement"
The first issue I had was that they sent only one person to do the preparation. I would expect a minimum of two, preferably three or more people. The end result was that it took him almost two days to pack everything and he was struggling with the heavy objects. I rang them about this and they were unwilling to commit more resources. This delayed packing unnecessarily.
Secondly, some items were damaged in transit. It's all minor stuff but it's never happened to me in previous moves.
Thirdly, some items went missing. One item turned up almost two weeks after delivery while another was never documented and disappeared entirely. To their credit they agreed to compensate me but I'm still well out of pocket.
Their staff are pleasant and work hard but I think their approach and methods need improvement.
"kept me informed"
I was thoroughly impressed by your communication, which was regular, proactive and professional. Kingsley, Jenna and Michael kept me informed of the status of the shipment at every stage. The final delivery was also very smooth. Thank you guys.
Aravind
"not carefully handled"
I was very dissapointed when I receive my personal belongings. When my personal belongings were picked up in the USA they were nicely stacked up and no crush boxes. However when it got delivered to my place in Australia, and they open the door I was sadly surprised to see how my boxes were arranged in a very disorderly way, and my fragile boxes were on the bottom, and some boxes crushed. The boxes that were crushed had broken pieces. I found they were not carefully handled. I would prefer not to use this company in Australia from Sydney again. I hope for the next person they will be more careful and considerate of people's things. Shelley
Awesome people, so helpful and fast on the job! Amazing experience