Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 8,395 reviews

90%

Of clients surveyed said they would use Conroy Removals again

89%

Of clients surveyed said they would recommend Conroy Removals to others

5 Stars

Review for Moving Locally submitted on 7/10/2015
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"Best moving experience"

Review for Moving Overseas submitted on 7/10/2015
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Feedback:

Best moving experience. Very helpful and friendly. Aus Conroy employers were great,NZ employers were great also though one of the boys was a bit rough with the handling of our boxes. Overall we are satisfiedyes

 

Response from Conroy Removals:
Hi Doris, Many thanks for your great customer review. We are very pleased to have been of service. Kind regards - Conroy Removals

"I not happy to leave this type of feedback"

Review for Moving Overseas submitted on 6/10/2015
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Sorry guy's but was recommended to you thru Gough Caterpillar NZ - today I told Goughs (head office Christchurch HR) not to recommend you to other employees relocating. I must say all you staff are very nice people to deal with, but the communication between yourselves leaves a lot to be desired. I went to lots of trouble to have contacts for my stuff to be received in Auckland (and using Auckland as the port of entry as my tool boxes were locked) only to find it went to Napier and then there was another break down in coms, not knowing where it was going when it got to Napier. After I had gave you the Gough Caterpillars Branch Manager as a contact and that they had agreed to receive my tools and personal kit and to provide a fork lift if needed.

I not happy to leave this type of feedback, but I think you need improve on this - rgds Brendan

 

Response from Conroy Removals:
Dear Brendan, Thank you for taking the time to complete our customer review and provide us with your honest feedback, it is greatly appreciate. Please accept our sincere apologies for the lack of communication. We will take a good look at our internal processes to understand how this occurred and remidy. Sincerely - Conroy Removals

"I had fantastic help by all the members"

Review for Moving Overseas submitted on 6/10/2015
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Feedback:

I had fantastic help by all the members, unfortunately while unpacking a lot of things were broken, one container was bubble wrapped but still damaged badly plus contents, I did not take out insurance so cannot claim. 

Thank you for help 

Regards Alicia 

 

"Awesome faultless service "

Review for Moving Overseas submitted on 6/10/2015
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Feedback:

Awesome faultless service 

"the overall service was great"

Review for Moving Overseas submitted on 6/10/2015
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Other than damage to one of our items, the overall service was great.

5 Stars

Review for Moving Overseas submitted on 6/10/2015
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"took care with my stuff"

Review for Moving Locally submitted on 5/10/2015
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Friendly, helpful guys...took care with my stuff

5 Stars

Review for submitted on 5/10/2015
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"Had a lot of breakages"

Review for Moving Locally submitted on 5/10/2015
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Had a lot of breakages.  Some antique furniture irreplaceable.   Thank goodness took out full insurance.  Will take photos & make contact.  Would appreciate you contacting me for a discussion re breakages.

Response from Conroy Removals:
Dear Dorothy, Thank you for completing our customer review and providing us with your feedback. It is very dissapointing to hear of the damages sustained to your goods. Please accept our sincere apologies for this. Your file is currently in the hands of our claims manager for review and processing. Sincerely - Conroy Removals

5 Stars

Review for Moving Locally submitted on 5/10/2015
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"I was happy with the service I had received up until the point that my funiture was packed"

Review for Moving Overseas submitted on 4/10/2015
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I was happy with the service I had received up until the point that my funiture was packed.  We had booked a 40ft container only to find out on the day of uplift that the goods would be moved in 2 x 20ft loads to your warehouse and then be repacked into the 40ft container.  This was not made clear to me when making the booking and my concerns centred around the additional handling that was required. I also feel that the large items were not well packed as the packing material on the edges was torn and damaged when the shipment arrived.   This has resulted in damage to certain items of furniture.

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