Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 8,553 reviews

90%

Of clients surveyed said they would use Conroy Removals again

89%

Of clients surveyed said they would recommend Conroy Removals to others

4 Stars

Review for submitted on 18/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:

5 Stars

Review for submitted on 17/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:

"Fabulous Customer Service"

Review for Moving Overseas submitted on 15/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

smiley Fabulous Customer Service, many thanks

 

 

"Dreadful experience"

Review for submitted on 14/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

Dreadful experience, large item missing, poor response from customer service, goods not unpacked and boxes and packaging not removed as per the contract. Wish I had spent the extra and gone with Crown.

5 Stars

Review for submitted on 14/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

The only complaint we have is the delay from New Zealand to Perth, our goods were packed on the 24th August. We were advised that it would take around 8weeks to arrive, we do realise it was only a partial container but I think we should have been advised that the time frame would be a lot longer, otherwise we were very happy with all other aspects of our dealings with Conroys and will be happy to use your services again.  Many thanks Sue Hampton

Response from Conroy Removals:
Dear Sue, Many thanks for your customer review and feedback. Please accept our sincere apologies for the delayed transit of your goods. We try to provide the most realistic time frames but unfortunately sometimes our best planning can come unstuck. We are glad to hear that the rest of your experience was good. Merry Christmas from the team at Conroy Removals

"delays were caused by Conroy"

Review for submitted on 14/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

Conroy removals was a fine contact for the Sydney portion of our move. However when the quarantine inspection was schedule it had to be rescheduled 2 days later than planned since Conroy "could not find 3 boxes" that were to be inspected. Those delays were caused by Conroy so it was really dissappointing to be further pushed back on delivery due to that.

"Was told my goods will take 6 weeks..."

Review for submitted on 14/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

Was told my goods will take 6 weeks to get to Perth but alas they were picked mid September and got the goods on the first week of December and that's 11 weeks and on delivery 4 boxes were missing and my wife was made to sign without both parties counting the boxes and on following up the boxes somehow were left at the warehouse and had to be delivered the day after! Your guys insisted they delivered all only to find them at the warehouse.

"Very professional and efficient"

Review for Moving Interstate submitted on 12/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

Very professional and efficient.  You have a great team working together to get the job done.  We would definitely recommend your services to our friends and family. 

4 Stars

Review for Moving Locally submitted on 10/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:

"goods delivered safely and promptly"

Review for submitted on 10/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

Excellent service - communication good from moment shipment arrived, and all goods delivered safely and promptly.

"lack or beakdown in communication"

Review for submitted on 9/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

It would appear that a lack or beakdown in communication took place, a shame really because the packing in NZ was superb

Response from Conroy Removals:
Dear Kevin, Many thanks for completing our customer review and providing your feedback. Please accept our apologies for the lack or breakdown in communication. We understand just how important this is when delivering a great customer experience. Kind regards - Conroy Removals

"Cartons were incorrectly labelled"

Review for Moving Overseas submitted on 8/12/2015
How would you rate your overall customer experience?:
Would you use our services again?:
Would you recommend our services to others?:
Feedback:

Cartons were incorrectly labelled at origin and caused significant confusion at the point of destination. We paid extra for the packing servcie to be completed to a professsional standard & this was not completed. Very disappointed 

Pages