Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersLack of overall communication
Early feedback
Would be good if our furniture was here. A bit early to coment. Left our home in Perth on the 7th September. 7 weeks later. Still waiting. Great team in Perth.
3 Stars
5 Stars
Internal communication issues
Overall a great experience with Conroy and our items arrived without issue and undamaged. Sometimes, however, it did feel that different departments weren't always communicating to each other, such as the storage department issuing an incorrectly higher invoice than previously discussed, or the shipping company in California didn't know they were contracted to move the items upstairs.
5 Stars
Your staff were very patient and incredibly helpful despite multiple issues on our end.
"Amazing service"
Amazing service. Wish I had used you when we moved back to NZ a year ago
"Everything was so easy"
Great service. Everything was so easy. All our stuff was packaged really well.
4 Stars
5 Stars
Very clear and open communication, excellent staff + service- you folks aced it.
Ruined Motorbike
My much loved Indian motorcycle arrived dammaged due to lack of care and consideration. Due to bike not being loaded into the crate of the correct size and despite my constant requests to make sure that my motorcycle was correctly cushioned it has now sustained damage to the rear of suspension and wheel alignment both front and rear. I sent many emails making sure that my bike was being crated properly. I was assured over and over it would be, the day i left my bike at Conroys they assured me they would take the best care they could...so what happend...why didnt you do this for me? The Handle bar damage and damage to the footplates, brake levers and foot pegs and possible damage to forks and rear suspension was heart breaking to see I usually have a fair bit to say, today i was speachless as I wanted to cry when I saw what had happened to my beloved bike. I will also now have to seek the advice of the Indian dealership to find out if frame has sustained further damage that I cannot see. My Indian Darkhorse is only a year old . The front fork appears now to be out of alignment due to the strain put on by only using two tie down straps and with the impact of what ever happend to it spend 3 months leaning on a block of wood that had embeded into my engine, rather than its stand
This was the total of what I can see so far: HANDLE BARgrips worn down to the bear metal with a huge chunk missing. Front right running board and harness has now been broken so will need to be replaced for safety reasons. Rear brake lever damaged. underneath casing to gear leavers badly scored and damaged. I am gutted and feel very very sad that you have done this to my most treasured item. It has taken me years to save for this motorcycle it means the world to me and your lack of protection and care has cuase this damage.
TO ANY ONE IN THE BIKE WORLD DO NOT USE THIS COMPANY I THOUGHT BY GOING WITH A REPUTABLE COMPANY LIKE CONROYS I WOULD HAVE HAD A GOOD SERVICE. I PAID TOP DOLLAR RATHER THAN GOING WITH THE CHEAPER OPTIONS. I HAVE PAID THE PRICE AND WORST OF ALL SO HAS MY BIKE. I AM GUTTED
Nicky Ashfield - nickyashfield@gmail.com
Stress Free
At 6months pregnant i was very hesitant about packing our gear up and sending it home. Due to my procrastinations i ended up with a 3 week window for pick up and had a similar one for delivery. On short notice my house was packed up and done without me having to lift a finger. Everything arrived as promised well inside the requested 3 week window giving my husband plenty of time to sort through boxes. The team that quoted were responsive and answered all my questions, the packers did an awesome job quickly and were super friendly. I would highly recommend Conroys to my friends and family looking to move.
The initial home visit and quote was fantastic. Gave me a great deal of confidence so I went with Conroy rather than one of the cheaper quotes I had. The packers were great, though a little over enthusiastic in packing a couple of items I'd specifically said not to pack, but not a big problem. Following packing and removal customer service then slowed down and it took a number of emails to find out when my goods were actually leaving the country. I know this stuff takes time but at times there was a deafening silence. I think all the client wants is some reassurance that the company is aware of a question and will answer it. At times it felt like there was a black hole which was a shame given that I'd chosen Conroy on the reassurance of great customer service.
My goods were despatched both air and sea freight. Unfortunately my UK customs paperwork was not sent by Conroy with the air freight. Hence it was delayed by over a week once it reached the UK, precisely what I was trying to avoid and incredibly frustrating. I also then incurred a charge from DHL. The shipping process was excellent once my goods were actually on board a ship, with the UK agent providing excellent and timely communication and service.
Overall I'd say Conroy were average and didnt meet the expectations set in my initial meeting with Michelle.