Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Amazing service"
"Excellent service"
Excellent service. Very professional with great communication. Will definitely recommend.
"rapt that you got my stuff safely across the water"
I couldn't fault Conroys if I tried. From the reasonable pricing, the boys who packed & picked up, to super friendly Sophie from customer services who continually communicated every step of the way, making the whole process stress free, especially when my shipment went through customs & quarantiine only yesterday. Delivery date is pending, I don't envisage any issues as the service has been fantastic thus far. Thank you Conroys...rapt that you got my stuff safely across the water.
Communication could have been better
Overall, I would recommend Conroy Removals, as our shipment was excellently packed, and nothing broke in transit, which is what I was most nervous about. The only off-putting part was one of the men packing our goods threw his empty takeaway coffee cup in one of our boxes, a bit disrespectful, especially since we bought them coffees (not your fault, but I wasn’t impressed by that). Your partner company in Toronto was also great with delivery, unpacking, set-up and handling of our goods, which made for an overall great experience. One of our delivery persons also commented on the excellent quality of packing done by Conroy, which made me feel good in choosing your services.
The constructive feedback that I would offer is the overall communication during the experience. I felt that it could have been better, as it was choppy, and we had to ask a lot of questions, which we felt should have been communicated to us directly, without having to ask. For example, a full breakdown email on what documentation was needed, at what time in the process, and why would have been extremely helpful. Also, having information on what documentation was needed once the goods arrived for customs inspection and clearance, again would have been quite helpful. I thought it was strange that we had to ask for a contract, rather than our contact at Conroy automatically giving it to us at the start of the process. Just small details could be improved to make customers feel at ease would greatly improve the experience.
"Great service"
Great service, delivered on time, Jaymee was very helpful.
"Overall I was extremely pleased with the whole experience"
Excellent service, have recommended (successfully) to others who are moving overseas. Gary came out and gave me a detailed quote, Jaymee is an absolute godsend and took care of every little detail, the guys who packed my stuff did a fantastic job and we’re polite and courteous. Overall I was extremely pleased with the whole experience. Thanks Conroys
4 Stars
Very happy that my shipment has arrived. Very flexible with the pick up date which was amazing. There was a miscommunication with the date it was meant to be delivered but all in all very happy and would definitely use the service again.
5 Stars
Still awaiting final delivery. As we have a hold up with our tenants moving out
4 Stars
Courtious, Friendly, Helpfull and Efficient
4 Stars
"maximum recommendation"
I could not fault the service I received from the first phone call I made in Queensland to the final receiving of my belongings in Napier NZ. I have rated their service excellent with 5 stars which is the maximum recommendation. Thank you very much to all concerned.
3 Stars
Delivery people at destination (NZ) were great, unfortunately the collection guys in Melbourne were not. Failed to pack several items onsite (subsequently broken) and damaged our sideboard. Have only unpacked a few items so far and most damaged in some way.
Amazing service would use again and definitely recommend