Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"room for improvement"
While my experience with Conroy was fine, there is definately room for improvement. There were little annoyances all the way through the process. For example, I first got a quote from a salesperson, but when I engaged Conroy to do our move, the final quote was much higher (due to living in apartment building). On the actual day of the move, I had told Conroy agents multiple times that they couldn't arrive before 9 am as advised by our building manager. I was assured this was fine, only to have the movers arrive at 8 am! A third annoyance is that every aspect of the move is handled by a different person, and you have to keep telling them what you wanted. Our belongings were being put into storage, as had been advised right from the beginning but I was contacted once they arrived in the country to organise delivery.
"not very impressed"
Our furniture was a week late leaving we were told the 1st August and it left the 8th we had to borrow the money to pay for this before we left. I was told it would leave the 1sr and we would receive it no later than the 18th. It didn't arrive tithe 17th and it was only because I kept emailing and phone calls that we got it on the 24th otherwise it wouldn't havbeen before the 31st.
We weren't given any explanation as to why it was a week late leaving.
So not very impressed. If it had been any later my partner would have dealt with it and demanded a refund.
Not much fun sleeping on an airbed for 5 weeks.
Delivery Delay
This is the second time I have used Conroys to move the first time everything was great no problems, this time however not so good, my belongings were not loaded on the boat and left in the container so I had to wait longer for my belongings, I was informed off this with an email but no apology for what happened.
5 Stars
"Great Company, Great People!"
Fantastic service from the first phone call with Janelle and the first and on-going communication and advice with Justin. Both very helpful and patient!!The "removal guys" The packing was fast, efficient and of a high standard.The proof was in the delivery to the Property in NZ and the un-packing!No damage!!!There is often, a "huge amount of stress" for the Owner of the goods, as a lot of furniture etc will have "sentimental and heirloom value".Thank you all so much! Great Company, Great People!
Really Good Experience
I had a really good experience with the moveing. The contact people were very helpfull with all my questions and with timing the shipping. The movers packed my things very efficient and fast and the delivery team was also very efficient.
"took care of every item"
What a great experience with Conroy. From the consultant to people who unloaded the container, are all very professional & considerable. I'm so pleased that they took care of every item. I'll be using them again for sure in the future. 5 stars!!
Very Happy
Really easy process with great friendly people! Kept in the loop the whole process so very happy.
Satisfied Overall
Hi, When picking up my vehicle at Conroys Auckland depot the Mercedes Benz hood emblem has snapped off. It's no major problem as I have replaced it. Overall very satisfied with Conroys.
Shipping Took Too Long
Very great shipping company, customer service is great to deal with, when I had a question, they replied straight away. The only bad point I can make was, it took way too long for our shipping to arrive, took 6 months to arrive here in our new home in Rotterdam, Netherlands. Apart of this, overal Conroy Removals is really great, prices are not bad, so I recommend this shipping company to everyone. Best regards! E. Munnik
"excellent, efficient and professional"
We are storing our goods with you so still need to unpack- but service to date had been excellent, efficient and professional. Everyone from the first point of contact to the packers and the staff in Auckland could not have been more helpful and informative. Moving was not a problem at all.
Shipped my car and household effects together in one container from Melbourne to Wellington on board “Spirit of Shanghai”. The car came out of its container in the same good condition it was loaded. I do not yet know condition of household effects as Conroys are at my request holding these in storage for two months. However I’m happy to say the Conroys excel in two important aspects of business - staff selection, and effective communications. Their staff on both sides of the Ditch were at all times courteous, welcoming, and helpful. Janelle in Melbourne and Peter in Wellington deserve mention. Peter used his personal car to ferry me back from one of several inspections my vehicle had to undergo. Emails were received outlining the various stages in the shipping process as they occurred.
Just one small mystery remains: the “Spirit of Shanghai” appears not to have motored into Wellington. How then did my cargo arrive? Transhipped? By land? Or by sea? The more handling, the more the risk of damage. We shall see.