Customer Reviews for australia to overseas

I had 6 dining chairs and only 4 of them were packed up in boxes. The other 2 chairs were not boxed or even covered in protective wrap.  This resulted in the 2 unboxed chairs being damaged and I will need to have a carpenter repair them. Other than that, the pick up went smoothly and the service on the other side for the delivery in South Africa was very good. 

Fantastic service. Timely, communicative. Thanks.

We were very impressed with the service from the sales team in obtaining the survey of our property and the quote. Despite being the most expensive quote received, we chose Conroy for our move as we felt confident you would provide the best service overall. We were wrong.

We strongly feel that, after paying the accounts for the air and sea freight (which was easiest part of the process through the website - I wonder why?), the high level of service we had previously received ceased. Communication from there on was abysmal. We had been advised that our home contents would not fill a whole container and that paying for a shared container was the most economical way forward. On moving day the movers commented that our contents were more than expected, filling nearly a container. This subsequently made it hard to find another customer to fill the container. As a result, our seafreight did not leave Australia until the 16th May, after pick up on the 5th of April. We had to continuely chase you to find out what was happening, there was never an unprompted email to let us know what was happening. Our seafreight finally arrived on the 23th May, at the maximum of the range of 5-7 weeks advised at point of sale. However, it took a further 5 days to deliver it to us, despite having customs pre-clearance in Australia and we had to chase you again for delivery dates to our home. It was finally delivered less than 2 days prior to us leaving for a six week overseas trip and we will be returning from overseas to a house that is not suitable for occupation.

The airfreight for which we paid a significant amount in order to have it with us in the 5-7 days after pick up did not arrive for 14 days, and we are wondering why we bothered wasting our money.

There are a number of things you should have done and our initial expectations would have been met:

1. COMMUNICATED PROACTIVELY and CLEARLY - the issues we had could have been resolved. The additional forms that we were completely unaware needed to be completed that were sent in the days prior to our move added to the stress of an overseas move, especially once a scanner has been packed away.

2. Advised us that you were struglling to fill a container, we would have paid more for the whole container to get our seafreight earlier, allowing us to arrange our home to return to on 14 July.

3. Told us that we would not have our airfreight in the 5-7 days quoted - you knew as well as we did that there were public holidays imminent, although there weren't seven of them....

4. Someone from Conroy should have personally followed up with us after delivery. You were well aware we were unhappy during the moving process and to receive an automated feedback email as the only contact is truly poor.

Once we return to NZ on the 14th July and after unpacking our house, we will be seeking advice as to options for action. We feel angered by the poor level of service after paying a substantial amount of money in freight cost and insurance, especially when a very high expectation of service was set by your sales team.

We have a number of friends returning to live in NZ from Melbourne in the next few years and we be recommending they do not move with you.