Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
89%
"Rough handling or packaging"
5 Stars
5 Stars
"Wrapping and packing was done well"
Wrapping and packing was done well and up tp my previous expectation. Staff friendly and accomodating. David was my sales contcat again and was very helpfull with initial arrangements and quoting was very competitive. Shipping was delayed again due to a change in vessel, but I am sure this is not anything that Conroy has control over. South African agent was not the same but still very professional and I was happy with Conroy's choice.
All smiles
5 Stars
The only thing is did you have to fill the car with spiders.
"Our move was the best i have been involved with"
Our move was the best i have been involved with, everyone kept us fully informed by email and phone calls from quotation, packing, pickup and then delivery here in Kabankalan City. I applaud the professional, friendly attitude of all the staff and your agent here in Cebu. Everything arrived on time, in perfect condtition, an indication of a professional service.
"Very happy with service to date"
Very happy with service to date but of course our furniture hasn't been delivered yet. We were disappointed with extra charge to unload which we were never told about but have been told that there is no fee to load when delivered.
If you want to really improve overall experience I do have some advice
"packing and loading went well"
The Australia side of our move was very good, packing and loading went well. The USA delivery side took too long in that customs released shipment on Sept 26 and wasn't delivered until Oct 6. The delivery crew was pleasant, the delivery service on the day was average. Would have preferred more help unboxing, especially kitchen, but contractor and his team had another job packing and loading after our delivery, as well as 3.1/2 hour drive back to San Jose, so difficult for me to keep asking them to unbox. So I signed off on the job. Our household goods are here. Thank you for your service.
"Really happy with all aspects"
Having never moved overseas before Conroys were awesome both in Brisbane and Auckland. Even though we only had a few items we were treated just as if we had a house full. John in Brisbane was very patient in answering all my questions. Really happy with all aspects
"Nothing wrong with move"
Nothing wrong with move.however a little more info on contents when packing items into boxes would be good added addition.just for storage purposes and easier access to stuff.other then that I would recommend Conroys to anyone wanting to move international.
"excellent communication"
excellent communication from the beginning of our journey back to new zealand till our container arrived at our front door. The guys that loaded from Sydney & the guys who unloaded in n z thanks so much .
Rough handling or packaging resulted in the most precious furniture items being cracked or broken upon arrival here in Nelson to my home. A bottle of expensive Top Shelf was absent from its carton. No sign of stain age or broken glass. A clean removal. That carton of top shelf had been repacked into a tall carton at some stage.One carton containing crystal glasses and towels never arrived. To their credit, your Nelson crew have been sterling in their embarrassment, without hesitation, retrieving the damaged goods and submitting them to their local French polisher. One expensive chair now wobbles but I will live with it. So Mathew, I am disappointed. Haven't made any fuss about it, but you were so good to me, I felt I should level with you. Incidentally, before all was unpacked here, I sent Christchurch Conroys this same document with glowing praise. Sadly I should have hung back until all was revealed. Silly me.. I reiterate that your Nelson men are terrific, sincere Conroy representatives. They couldn't believe their eyes upon viewing the 2x chairs with broken backs, the solid antique table with a big solid leg broken off, the table top with its break down the middle seam, the Victorian couch with a leg broken. The missing bottle of whisky. They were a picture discovering these discrepancy so. Sorry mate. You did your job with class and caring. Alas a company is only as good as its weakest link. You have a weak link somewhere down the line.