Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Fantastic service!!"
"Ryan in your Sydney office in particular was extremely helpful"
Ryan in your Sydney office in particular was extremely helpful, and his knowledge was most valuable regarding the shipping of my personal container to the UK thank you ....however there seemed to be a certain amount of confusion with the comunications once the paperwork got into the hands of Cheryl, judging by the to and fro emails which were cc'd to me by the UK agent of comunicatiins I saw between this lady and my uk agent ...in particular I had to avoid what I considered a potential disaster by correcting her request for my container full of my houshold goods to apparently treated as AGRICULTURAL !!!! ..this I believe could have had terrible consequences .....but again regarding Ryan ...I could not fault him, so glad he was there thank you.
4 Stars
"I found dealing with customer service to be easy"
I found dealing with customer service to be easy, painless and they were always very prompt and patient as I had a huge number of questions. We haven't been able to open boxes yet as we haven't moved into our new home, however there are a number of boxes that are dented etc. Hoping that the contents are in tact on the inside. Many of the forms were quite confusing and we were given some that we didn't actually need to fill out. We had a significant mix up with our final bill which was quickly rectified, but if we hadn't been vigilent we could have over paid by around $500.
"We were extremely happy with the service provided by Conroy"
We selected Conroy pretty much on the doged determination of the assessor to win our order, a little intense at times but he won us over because of his knowledge of the process and his assurance that he would be there to lead his team. As it was he wasn't there, but the two men who did arrive were first rate and packed proficiently managing to wrap, pack and uplift so well that our whole household fitted into the container, something all three quoting companies said was not possible. It has just arrived, been unpacked and not a thing was broken. We were extremely happy with the service provided by Conroy and have every confidence in recommending their services for a move from Sydney to the South of England. One thing made the difference between giving them a 4 and not a 5 star and that was not being advised that we could have been liable for an unquantifiable levy for delays at the UK port arising as a result of a 'shortage of haulage drivers'. As it was there was no charge, but this should have been explained by Conroy rather than the UK contractor's literature.
"Overall the entire move went smoothly"
Overall the entire move went smoothly BUT there was one of thing that stood out,
1/ After the boys (Good KIWI lads) had packed up our house and everything had been loaded & taken away we came across 1 kitchen draw that had not been packed, so we rang up the depot on Thursday ND July to advise them of this and Jaymee told us that someone would be out on the following Monday 6th July to collect it which was not possible as we were flying out on Sunday 5th July to New Zealand for good so we had to drive it all the depot in Caboolture. The frustrating part was that no one seemed to care and so it was up to us to get it to the depot.
2/ At the NZ end of our moved
"Reasonable delivery time"
Prompt to pick up, Reasonable delivery time, very close to quoted time.
"Would be happy to use again"
great service. Nothing damaged. Would be happy to use again.
"Lee was very efficient and professional"
Lee was very efficient and professional. He made what has previously been a stressful exercise very straightforward
"I would recommend Conroys"
I would recommend Conroys, the consultant was very professional and so was the packing team our container arrived on time and no damage was done to our furniture.
Fantastic service!!