Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Conroy’s has been great with the move in Australia"
"Am feeling very concerned"
Am feeling very concerned and devastated as we received an email from Simpsons who are receiving our goods into UK stating that most/if not all the boxes in the container are crushed, lots of the boxes have been opened and that alot of our belongings were loose and lying in the bottom of the container. Obviously I have not seen this myself as I am still in Australia. I cannot give you good marks and recommend you to others based on the email received from the removal company in the UK. I just hope that nothing is missing or broken but it is not sounding very positive!!
5 Stars
"Everything was excellent, especially the contact person"
Everything was excellent, especially the contact person.
But it took two and a half months to arrive i New Zealand after packing in Dee Why!!!
"Terrible service"
The reason we choose conroy was because of delivery times we were told. As of now its 4 weeks after or expected date and still have no furniture. Terrible service especially seeing we paid extra for container to leave immediately from collection of our things. No one mentioned that it wouldn't leave till 2 weeks after. Living in a house with no furniture for a month on a blow up matress isnt fun. 28 April was collection of our things. We still dont have them!!!
"I am very disappointed in your services"
I am very disappointed in your services as you lost one of my boxes and not contacted me about it, of which it had a laptop in!!! A lot of my stuff was broken and wrecked, I don't believe that people's belongings are handled with care as they should be, the guys that dropped my belongings off were rude, so unhappy with the service on the NZ side.
5 Stars
"very proffessional and efficient"
The time period was at the maximun of the agreed amount but everything else was very proffessional and efficient and all our stuff arrived as it had left.
"I was very impressed with the service except for one person packing in Perth"
The only reason I haven't given you a 5 star is due to the fact that one of the gentlemen who was there on both pack up and move days (older guy quite scruffy) thought it would be funny to pack 100 kgs of weights from a weight machine in one box. When I asked for them to be split up as I was unable to move the box my request was ignored, I knew I would need to shift the box at its destination as I have placed everything in storate. When the delivery guys at this end had to shift the box they were also surprised to discover that the weights were all in one box. I have also advised the NZ branch of my concerns in regard to this matter. Not only was it impossible for me to pick up the box it is a health and safety issue and could cause someone serious injury, All other people I dealt with in relation to my move were excellent.
4 Stars
"I would consider using Conroys again"
I have today sent a feedback email to the Sydney office, attention Davide, outlining my disappointment in regards to a hold up with delivery of my goods due to a money transfer issue between the PNG agent and Conroy. I paid in full, in advance, for all services, yet I am disadvantaged when the internal processes are held up. I would consider using Conroys again, however only if this issue can be remediated immediatly and my delivery, which I am told by the internal agent will now be Monday - 6 weeks after having been packed and sent.
"While delivery was within time frames requested I was disappointed "
While delivery was within time frames requested I was disappointed 1/. that the quoted price finished up $1,000 over quote 2/. Once unpacking was complete 70 plus cartons where filled with paper - excess wrapping and unnecessary paper included in the boxes would have amounted to 50% of this volume which means I paid for space I did not require 3/. though we had discussed and agreed that empty space would be filled with fillers, i.e. cushions, blankets, towels, pillows etc. to save space this did not happen, on the contrary everything was emptied, as a result more volume for shipping was required - the benefit in this shift was for the insurance company and those who get paid for volume not for effective packing or for customer satisfaction. –
I have had 9 International shifts over the past 25 years so I am totally aware of volume packing, insurance protection and what is required in such a move!
At the end of the day for this move I was disappointed - not requesting a response as I know it will be justification of what has been provded!
Regards
Trevor
Conroy’s has been great with the move in Australia.
We appreciate their patients with having to pick up other stuff along the way.
However we feel as a first time overseas movers;
There should have been some sort of awareness to the whole move.
Especially moving to PNG. We would never do this again.
The process is so slow and there is so much waiting behind it.
As Conroy’s adversities a door to door service we were left in the dark about PNGs customs and Immigration process until goods were actually in port.
If we knew that moving of our goods would take up to two months and maybe more to get to our destination. We probably would have been better prepared or we wouldn’t have done it.
But this falls onto the PNG side of things.
If we were aware that we had to apply for a ‘tax file number’ just for our own personal items to arrive in this country? Would have been handy to know, we could have got this done before being told that we had to do this with other paper work from ‘Hi Lift’. It probably would have speed things up.
We did not expect things to be so slow.
We just wish we were told about all of this. Would have been better prepared or aware.
Nathan & Sandy.