Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Star Rating
Professional, courteous and quick
5 Star Rating
Thanks for your informative communication and timely prompting for me to supply documents!
Good value for money
Good value for money. Initial consultation was good and informative. Most items were packed well. Communication was good both in Melbourne and Auckland. Delivery people were also good. The follow up offer to remove all packaging afterward just the icing on the cake.
3 Stars
The intial quote conversations were very helpful, however the minute the parcel was picked up, all email correspondeence shifted not to my email but to another family members email. Depsite numerous issues where forms were required to be filled out and additional expenses were almost incurred due to me, the sender, not receiving those emails rather them being sent to my Dad who had no part of this process. I had raised this numerous times and it was not even acknowledged or responded to. To top it all off, the feedback email was also sent to him.
Additionally when my items were taken out, they were not put back in a way that kept the boxes from being damaged, hence valuable pairs of shoes now have boxes that are non functional. How do I resolve that as that was one of the reasons I insured my parcel.
3 Stars
We moved internationally, the vehicle arrived really fast with no damage! After being told we couldn't store anything in the vehicle for the move we found Conroy's had used our canopy to store another clients lawn mower, which was still there when we collected the vehicle. The collection stage was difficult and poorly communicated. We would use Conroy's again after exploring other options first.
4 Star Rating
It was a bit messy having to deal with so many different people throughout. It could be a lot more streamlined. Ordering Conroy's boxes was a hassle as had to wait 6+ weeks for them to arrive after paying $75 for shipping. Our furniture was shipped quickly with no damage. We didn't get insurance and it paid off. Would use Conroy's again if we had too but would shop around first
Very positive experience
Great guys who uploaded my household goods. Really good communication from office right from Shannon initially and then dealing with Kim and then a phone call from Kim after the removal was complete to check that all went well. Very positive experience.
4 Star Review
I want to comment on my fridge. When they took it from Haberfield, the door handle was ok (in fact we are using that in the office). However, when it arrived here in my apartment in South Australia, it was already broken and could not be restored. I don't know what you will do to fix it.
Well done guys
Nothing missing, which was a nice surprise. All wrapped in thick heavy-duty plastic to keep clean and dry and the delivery guys will come back to collect the cardboard and plastic that is a bonus. I also want to thank Isabella for bearing with us and getting us through customs, she was very patient and helpful. A little damage on the larger cupboards but that's to be expected. All the glass was intact. Well done guys.
Professionally packed and safely delivered
Professionally packed and safely delivered.
Would highly recommend
From the initial phone call it was an excellent service. Coming out to physically quote, through to the amazing communication and delivery. They eased my anxiety about a huge interstate move. Would highly recommend.
We've used Conroy Removals several times, both within Australia and from Australia to an overseas destination, and wouldn't use anyone else. The whole process is so easy, right from a video walkthrough of our home to organise a quote, through to receiving payment and insurance information and, of course, the actual move. Conroy's teams are professional, courteous and quick. I rate them very highly, and greatly appreciate the care everyone takes to deliver excellent customer service. Thank you, and see you next time (but hopefully not too soon :)