Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersA couple of issues to address...
1. I saw your depot in Nelson by luck when driving by and knocked on the door to see if my gear had arrived. It had two weeks beforehand and I'd not been contacted. I was told there was no number to ring me. Conroys only ever contacted me by email. FAILED.
2. It was excellent that the boys removed and took away the furniture wrapping but in doing this for my tv, the power cable was missing, presumably wrapped separately and included in the total package, but thrown away with the wrapping. I only noticed this a week later when installing the tv. FAILED.
On the whole, the experience was very good- I found the tone of some emails a little abrupt however and would suggest follow up phone calls if an issue became challenging such as the situation I found myself in with tiny differences in my current signature to my old passport one.
Great
The guys were great at not only taking away the boxes but also helping putting tables and beds together!
Great Service
Great service. Everything arrived on time in perfect condition.
Exceptional.
Overall an exceptional experience. From the outset to delivery we couldn't fault them. Their approach to quoting our interstate move by scheduling a quick video call really made me feel confident in the fixed price we received. Once confirming they were diligent in scheduling dates and times and we were kept regularly informed. The moving teams at both Pick Up and Delivery were polite, careful and really went the extra mile. If you are looking for a mover interstate pick Conroys, you won't regret it. P.S the complementary collection of boxes after the move is a nice touch
Awesome
Highly recommended! Seamless transition for us, Conroy are great at communication and addressing any questions/queries we had. We had great guys for removal, were very patient and honesty did more then we anticipated. Our household stuff arrived before the expected arrival date which was such a pleasant surprise. Again very clear communication, the Guys were awesome! Would 100% go with them if we ever move again. Thanks Conroy team!
We paid for a person to pack our belongings and it saved us a lot of time. However, he reused boxes from Conroys and did not cross out the contents from the previous use. Which resulted in some hassle on delivery day as items were taken to the wrong spots (i.e. garage items in my closet). He also did a poor job packing our photo frames and artworks, which I expected to be wrapped individually. There is damage due to this. I was also under the impression my hanging clothes would be hung in portarobes and they were not. These boxes were used for random items. I asked that the fabric beds were wrapped to keep them clean and one was not resulting in a need to have it professionally cleaned.
Some items were very carelessly packed into the truck. Some broke. Some I am surprised did not.
On top of what is a very big move interstate with a young family, adding additional items to my task list like an insurance claim/organising repairs/cleaning isn't ideal.
Everyone I dealt with was very nice.