Customer Reviews

From the time my shipment was in Conroy’s remit, communication has been clear and reliable. I was absolutely impressed by your delivery guys. Fast, efficient and absolutely lovely. 

Thank you. 

Your services were more than fantastic, I would not only use your company again but will definitely be recommeding your services to others. I would like to especially thank Vela Ram for assisting me with organising all of the relevant paperwork for our removal, he made the whole process absolutely stress free and kept me up to date every single step of the way it really did put our minds at ease. The cost for the service received was more than reasonable also, I would highly recommend Conroy Removals to any one moving interstate or overseas; moving is a hassle but these guys really do take a burden off your shoulders!

Thank you so much again for your fantastic service!

Vela... You were a joy to dwal with - the Company is EXTREMELY lucky to have you!

While I acknowledge an overseas removal is not a straight forward process, and COVID19 tadded o the layers of complexity for this move. While the pre-inspection and re-removal aspect where done professionally I rated the overall customer experience as poor due to the remaining aspects of the removal. The customer service and communication framed the bulk of my disappointment with the removal. I recived to update emails with conflicting information i.e. delivery dates and my reply emails seeking clarification were not answered. Once I was at post overseas I met up with a local Shipping agent from Swires (not the agent your engaged) who offered to find out were the shipment was. Unknown to me he sent an email to your POC request traking information of my shippment. He and I recieved a terse respons saying I have the most current update and provided no further advice. I did not recieve any further correspondance from Conroys until this coustomer satisfaction survey request. The communication supplied to me had conflicting information no traking details was not regularly provided to me. It does not take a lot of time to send a customer a email on a regular basis to let them know that you are traking the progress of the removal or if it is too much effort for you, give the customer the means of traking it themselves. I felt your Company left me in the dark and had no interest in engaging with me.

Other aspect of the removal such as packing and delivery was also poor. I was told that I could not pack any of my removal items and that it had to be done by your team. When I Finally recieved my goods in the Marshall islands and open up my ADF trunk the items inside were lose, not wrapped or packed tightly and had subsequently moved around the trunk. The delivery of the shippment took 10 days from the date the the ship docked in Majuro. The fact is if it was not for my staff, in Majuro, rining around and harrassing CenPac Shipping the removal would have taken much longer to be released. They orignally had know idea where the container was located and when they found it it was in the center of a stack of containers. Once they finally identified the container and got it out from the stack, they had no vehicles to transport it for delivery to me. At his point they said that I could come into the dock and retrieve the removal items myself. I pushed back and said they where to deliver the items and two days later the container arrived. Once the container was opened my staff and I were left to unload it and spent the afternoon unpacking the boxes.

I would not recommend you engage CenPac for future removals in the future.