Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
4 Stars
2 Stars
Delivered long past suggested dates. Very poor generic communication "Will let you know", but never any real information. Containers stood for days after clearance from quarantine before any communication. Only received a response after complaining on social media. tracking on the website are static pages, not actual updates.
4 Stars
I really enjoyed working with Conroy. The services were competent and things went smoothly. I'm rating four star because sometimes I would email and they would go nowhere, and I would oftentimes have to follow up on things (changing delivery address, scheduling pickup, etc.). The fact of the matter is, there were too many people working on my file so when I would email it would just get tossed around. Furthermore, when packing photo frames which have a glass cover, please be sure these are protected. While unpacking I found that there were two glass photo frames which were cracked. As it's not enough money for the insurance excess, I can't make a claim and will have to go get these fixed at a frame shop.
Cheers,
-Evan
1 Star
Damaged goods, lost items, poor/no communication, rough handling on delivery, multiple cancelled deliveries, disorganised dispatch, items left behind in country of origin. The worest shipping experience we have ever had and we have had lots of moving experiences.
5 Stars
Conroy Service has been excellent from Perth to NZ but the service from NZ has been a worry with a total of 14 boxes missing including a SurfSki. Hopefully they will turn up as the Inventory was 305 and 291 crossed off so far. The problem started at Quarantine so waiting for it to be sorted. Also goods arrived on the 8th Jan but not unloaded until 23rd Jan. Having a back up plan is a good idea re accommodation in case you are in your home with no beds etc. However I would recommend Conroys as some things are beyond their control.
5 Stars
Thamks so much for making my stressful time a lot less stressful!
5 Stars
Very friendly staff and good communication made the move much easier. Everything was packed really well with lots of packing 8n the boxes.
5 Stars
Easy communication, helpful and efficient.
5 Stars
Great service. Helpful staff and very good packers on the day. Will definitely be in contact again if there's more stuff to shift :-)
5 Stars
"Everything arrived with minimal damage"
Fantastic job thank you. It was reassuring to have propt replies of what to do when dealing with Australian customs and other relocation issues. Everything arrived with minimal damage.
Hi,
Overall we were very happy with Conroy.
We tried contacting other agents, but you were the only company that got back to us.
Philip was excellent at getting back to us promptly at all hours.
There was a brief period that we had no information, but that was likely due to the Christmas/New Year period. Other than that we are very happy with Conroy and would not hesitate to use you services again.