Customer Reviews

Thank you for a very efficient service. Kept me well informed every step of the way and prompt repsonse to any queries or questions. Staff who delivered the shipment to my door were extremely professional. Would highly recommend.

Your staff were efficient, friendly and very helpful. They did the work so quickly we were amazed. They arrived on time and once we indicated where we would like the items placed, they placed them easily and neatly. Please thank them very much for turning an anxious time into a peaceful and calm experience.

Pat and Jason Elk

We have used Conroys on a couple of occasions with our move to NZ and now back to Brisbane. Both times we have been delighted with the service your company provided both in terms of the pick up ,shipping and dleivery of our belongings and also the storage of the goods while our house was being built. Your employees were efficient and also polite.We would have no hesitation in using your services again and recommending your company to others

Never ever use Conroy for any removals. Given 5-7 weeks delivery time period,by written contract and phone confirmation, Conroy took more than 15 weeks to deliver my household items at my address. When enquiries made, staff members divert phone calls to various staff members. Strange enough to receive a  feedback form in 10 weeks, even 5 weeks before the home delivery. Damage happened to the couches as well. Now it's with the tribunal for a compensation decision.  

Strengths

• The inital consultation with Colin was great, very professional and the team actioned our move very quickly. 
• Customer service teams have been responsive to my queries via email and phone.
• Insurance was left off my storage quote, hence we got a suprise when we got our first bill. The team was flexible in their approach in handlng this issue.

Weakensses 

• Slopping packing job all round, including: 

1. Failure to wrap our items properly has lead to a LOT of damage, if these items were wrapped we would not be having this problem and now submitting an insurance claim... Our floor lamp has been bent, scratched soiled due to careless packing & no protection, dining table legs have chucks of wood removed, sofa bed memory foam and structure of the couch is ruined, bedroom lamp base cracked, bedside table has scratches & brass has discoloured due to no protection and dining chairs have all be dented and gouged - all this damage is unrepairable and a result of poor packing and care. 
2. Our books have been bent - felt like thrown into a box instead of well stacked 
3. Clothes were chuck in with shoes and other items and are now completely soiled - suprised conroy does not use porter robes or pack items like suit jackets in a more nurturing way - instead there were scruched up and thrown in with all sorts of items together! 

• Movers on pick up in Sydney were very unprofessional, aruging and swearing at each other in front of me - it is clear they did not have a good relationship.