Customer Reviews

Some of our boxes are missing. All boxes transported open and unsealed from Brisbane to Gold Coast. Many boxes were only half full. A lot of personal effects still missing. Very angry at the careless and no regard given to our shipment under Conroy.

Excellent communication and service. Very happy

Everything was excellent. Just a bit more understanding from the delivery team would be good. I had requested a smaller truck due to the difficulty in getting to our unit. I know this wasn't guarenteed, and when I chatted to the logistics person the day before delivery it was clear a smaller truck would not be available. However, he had a look at google maps and said the truck would back down the street and delivery would be 50m to our garage. I consequently didn't notify neighbours since I didn't think this would be inconveniencing them. At delivery though, the men said they would drive right up to the garage, which was pushing it a bit, and put me at risk of being liable to structural damage to the units. I also had angry neighbours who I now have to deal with living here. I understand that carrying good a distance from the road to the garage is more effort, but I would have been willing to pay for this in order to save relationships with my neighbours. However, from the telephone conversations with logistics this was not mentioned. So just a bit more communication to the delivery team would be good, so that they understand the expectations as previously discussed.

Customer service was great - when we actually got to speak to someone! Packing was a bit adhoc and it was disappointing that at the Townsville end the packers discarded all the unused boxes and packing materials on our nature strip. The packers / removalists themselves were friendly and pleasant to have in the house. We would use Conroys again!