Customer Reviews

At both ends of my overseans relocation, the people involved were caring, professional, delivered excellent customer service and compasionate!      

Took 2 months after pick up for Goods to be delivered to New Zealand. Missed a boat for some reason and kept blaming another department when contacted.N.Z side of delivery excellent.

I was called on a Monday and told the only time they could deliver to me in the next 3 weeks was noon on Wednesday (two days later). That day wasn't ideal for me but since they wouldn't have been able to until much later in the month (according to them), I said ok and took a few hours off of work to be there for drop off.

On Wednesday I called at 12:15 wondering if they were still going to show up. The dispatcher said they were still in North Brisbane so the earliest they could get there was 2pm! And since the delivery guys didn't have phones on them he couldn't call to see how close they were to heading my way. At 2:15 I called asking if they were on their way and he said they were just heading to me and would be there at 3pm. They didn't get to me until 4pm and the drop off guy was rude and just slammed my belongings on the garage floor. One of my hard plastic containers was busted open while other boxes were visibly damaged and crunched. So not only did they not come at noon when they insisted that's the only time they could come (and no, they didn't previously give me a multiple hour window - or was around noon) but their very late delivery caused me to miss multiple work commitments and my belongings weren't treated well. 

i asked for delivery at midday, they came at 3.30 i hadnt been asked if i wanted unpacking which i had assumed came with it, i asked if they would help me as i'm 68 and on my own and i was prepared to pay and would have paid extra if i had been asked but alas they said no it was too late and left me with huge cabinets, couches to lift on my own  and try and dispose of the cardboard and boxes, worst experience i've ever had. one young guy tried to help me when the cupboard almost fell on me and he was lovely but the older guy said they weren't there to do that i do not want a response i do not want to hear from your company ever again