Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersVery Very Happy
"confidence and peace of mind"
From the first contact with John and Matt in Townsville to the delivery of my effects, completely intact, to my door Conroy removals made it a stress free and easy move.The wonderfully friendly advice, help and communication I receievd every step of the way was perfect, personal and reassuring.The results speak for themselves and the confidence and peace of mind I had over the entire process was invaluable.I can not imagine how Conroy's could possibly improve their service or performance.Many thanks to all involved.
5 Stars
Average
The custom and expensive brewery I had shipped was damaged. I was shocked when I learned it was only going to be wrapped in bubble wrap given the cost I paid for shipping. Sure enough when it arrived in Brisbane there where a number of components broken on it. Given the custom nature of it, it's not really practical to claim insurance for either. The rest of the service is good, but for this reason I don't have confidence in Conroy's shipping expensive delicate items.
"professional, well mannered, friendly and worked so hard"
The men in both Melbourne and from Brisbane were professional, well mannered, friendly and worked so hard. They were amazing. I am still waiting for an electrician to come and rewire my treadmill that had to have the wiring cut to be taken downstairs though.
Good - But Damaged Item
When the goods were delivered. The guys that were unwrapping our bedroom furniture they scratched it with crafting knife.
Damaged Goods
would like to pass on my experiences, with your moving company, Gary was the first person I had contact with he came and gave us our original quote, he was very friendly and experienced, he was the reason we decided to go with your company. So when we sold our house we got hm out again to do a final quote after deciding what we items we were taking with us. On the day of the removal there were only 2 removalists turned up when I was told there would be three or four. It was immediately obvious to the head guy that all of our possessions weren’t going to fit. Three quarters of the way through loading the truck a supervisor from the depot, a staff member called me, he offered no solution to the problem only to suggest that we prioritise what we wanted to take, when I told him that this wasn’t possible as the truck was already 3/4 full and the only way was to get the guys to unpack it all, he just kept repeating to prioritise, he kept referring to the 1st quote which was done before we downsized our possessions, and kept stating that he would charge us another $1400 to move what wouldn’t fit. He was rude, unhelpful and kept blaming me for the problem. I tried to explain to him that we had gotten rid of even more furniture since the last quote so we should have had lots of room left. We managed to pack the remaining items in the cars we were driving down to Tasmania, however this made for a very uncomfortable journey and extra expense, using extra fuel for more the weight. The 2 guys that packed the container did all they could to get everything in, and worked really hard. Unfortunately when the furniture was delivered, it was found that our dining room table was left standing and there had been a lot of weight packed on top which collapsed and crushed the legs, and the base of my daughters bed was also smashed. Our experience with the removalists was excellent, not much can be said for my dealings with the other staff member.
Excellent Service and Communication
From the initial viewing and quoting through to the pick up of our goods from Brisbane and being delivered today to our address in Te Aroha my husband and I can't speak highly enough of the communication and service given by Conroy's and their staff. Your excellent service made this whole transition totally effortless and pleasurable for us. The regular updates on where our goods were etc were greatly appreciated. Overall we felt like we were "special" clients. Thank you all so much. Sharron & George Hampton
4 Stars
I organised them to move a piano within the same town, on a morning before work, and the truck was 25 minutes late because they couldn't find the address. If the driver was a little more savvy with using google maps this would have been avoided. Apart from that they were very careful with the piano and were reasonably priced and quick to load and unload.
Stress-free
Excellent service from start to finish. Everything was done for us:- Documentation, furniture was well packed no damages or scratches. The final delivery was done by two very pleasant guys.
They were clean, careful and unpacked and assembled the furniture and took the wrapping material away. Stress-free Thank you, we will require your services again without hesitation.
4 Stars
"I am very happy I selected them to do job"
Excellent service at all levels, from initial phone request for quote, thru paperwork to book and insure and both the pack and pick up crew and the final delivery crew were excellent. Very friendly guys and professial in doing their job. Conroy were not the cheapest quote but I am very happy I selected them to do job.
I am more than happy to provide positive feedback on behalf of my father. My elderly father was thrilled to receive all his worldy goods in good order, absolutely no damage. Transportation from Australia to New Zealand. I have just unpacked his tv (amongst other things), and was amazed at how well it was packed. Also would like to make mention on the communication side from Conroy, every step of the way, a representative from every team sent notification on status. Very very happy with service and would definitely use Conroy removals again. Thank you so much.