Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
5 Stars
Megan and Jenna at your office were most helpful. The men who delivered our furniture and belongings, Will and Pete were excellent and efficient, I would request them if I were to move house, they are a credit to your company.
4 Stars
I received 'updates' from several different people at different stages of the delivery process but never given a solid date of delivery until 2 days prior. This gave me little time to organise for someone to be home at a specific time within 2 days. Better communication of an estimated date would have gone a long way.
"the service was acceptable"
Although overall the service was acceptable, communication was quite poor. We were not contacted when advised we would be, had to chase on several occasions, waited in all afternoon and evening and no one turned up with no cummincation. The gentleman who delivered our items was professional. Our items were also delivered in two separate visits as they forgot to collect the items that were checked by quarantine. The UK service standard however, was extremely high with quick, professional communciation and took the hassle out of moving our items.
My shipment arrived stinky
My shipment arrived with a strong smell of cigarrettes permeating everything as well as a musty-moldy odour. I have had to launder the clothing up to three times to remove the smell and several items of soft furnishings and bedding could not be salvaged and had to be discarded. As a non smoker, I find the smell particularly offensive and am concerned how such a strong smell could have permeated my shipment. I will also be advising the movers contracted at point of origin, Ellis Moving and Storage, to inform them of the condition of my shipment upon arrival.
Sincerely,
Zina Richardson
3 Stars
When organising the move I specified a time of 1:30pm. This time was confirmed again days before the move. The movers arrived a bit after 11am, there was no phone call to warn me they would be early. I raced home from work. The reason I specified 1:30pm is that the building management is strict, no moves over lunch. They cut us a break and let us start at 1pm however it meant the movers and I had to sit around and do nothing for an hour.
"I’m honestly impressed!"
Having moved cities 12 times this was simply the best service to date! I’m honestly impressed!
"Everything arrived just as it had left!"
We had a very smooth moving experience and everything arrived in perfect working order (and zero breakages). Everything arrived just as it had left! I found the service very good and the packing up process speedy and efficient (and similarly with delivery). I found Conroy very reasonably priced as they are a smaller company, but you receive the same (if not better) service delivery. We will definitely use them again should we have another move. Thank you!
"Excellent service"
Excellent service. Very professional with great communication. Will definitely recommend.
2 Stars
One of the removalist was a complete asshole
4 Stars
We had 1 broken item out of the 103 packages, this was insured not yet claimed.
"wonderful to deal with"
Communication was great, always keeping us informed step by step. The process was handled smoothly all the way to the delivery at our house, where boxes were taken to the room we required them. Hugely helpful staff, and wonderful to deal with. We are very happy with the service received.
Very Good