Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersPleasant & Efficient Packers
Many Items Broken
Many items were poorly packed and there were many broken items. My sister observed some of the packing process in New Zealand and had to ask for several items to be repacked as the process was shoddy. She has many students she arranges overseas delivery for and we have both agreed that your service was less than optimal. This is the first time she has tried out your company and will not again. This is how I have experienced your service.
"Really wonderful helpful people to deal with!"
Really wonderful helpful people to deal with!
I was so happy, it went so smoothy.
Thanks again for everything
special thanks to John Rowden he was amazing
Different Moving Experience
Moving from Australia to NZ two years previous we couldnt speak highly enough of Conroy's. unfortunately the experience of moving from NZ to Australia was a different journey all together. We were without our vehicles and household items for 2.5 months compared to the 4 weeks on the first occasion. I found out from another source that we would require vehicle import permits, the contact at Conroy NZ DID not advise me and was unsure when I asked in regards to this enquiry.
We received many "big" items damaged due to poor handling and storage, the insurance claim was not an easy process as we were questioned on the age of the items damaged and only offered less than the value of obtaining an item at a second hand rate THEN finally being granted claim we find out it is in NZ dollars which is even lower living in Australia. For the large amount of money that is paid for an international service we were very unhappy with the results of the second move and will not be using this service again when we relocate once again in three years time.
Inconsistent Moving Experience
Overall it was a great service, excellent customer service from the Perth end to begin with. Fell off a bit once boxes were picked up, had a few unanswered emails seeking further updates on shipping details. In the end our things didn't leave Perth until after I was expecting them to have arrived in NZ. NZ end had constant updates while items in transit, delivery arranged quickly and with no problems. My father (boxes delivered to his house) said the delivery staff were helpful and friendly, even arrived early! Haven't opened boxes yet but all seem intact so I'm not anticipating any damage.
"Great service, friendly and helpful staff"
Great service, friendly and helpful staff. I would have loved the china cabinet keys to be attached to the china cabinet as it took me a while to find them.
Also the iron and coffee machine were not emptied of water so leaked on other items. I would also have liked to understand the process in advance to plan around it better.
Thanks!
5 Stars
There was one box which had 4 items broken in it. Box number 9
4 Stars
4 Stars
5 Stars
"Thank you so much for all you have done for me"
Only one crystal item got broken in two neat halves, easily repaired ( acknowledge that I packed my own boxes). Other than that I cannot fault the service from pick up to delivery. I received excellent service, considering the fact that I booked Conroy at short notice, who were able to accommodate my requirements with neighbouring despatchings being able to co-ordinate me in their hectic schedule. Thank you so much for all you have done for me.
"the 6 years that my gear was stored with them"
Excellent service and very professional. Mathew and his crew were always available to assist during the 6 years that my gear was stored with them. During the 6 years l had added stuff, taken out some and inspected my gear on numerous occassions which was no problem for the team at all.
The packers - especially Geoff - were so pleasant and efficient. Had a couple of breakages, but considering the size of the move, it was not bad at all. It was done very rapidly and without any dramas.