Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
4 Stars
1 Star
It was 9 weeks between our stuff landing in Melbourne and being delivered in Sydney. Shame on you!!
3 Stars
Off staff were easy to deal with
Office staff were easy to deal with especially Shannon also James was very helpful from Brisbane office. Melbourne office were a little slow from pick up time to delivery but chaps who actually delivered to my home were great so all in all definitely use Conway again the way to go
Lack of overall communication
The initial home visit and quote was fantastic. Gave me a great deal of confidence so I went with Conroy rather than one of the cheaper quotes I had. The packers were great, though a little over enthusiastic in packing a couple of items I'd specifically said not to pack, but not a big problem. Following packing and removal customer service then slowed down and it took a number of emails to find out when my goods were actually leaving the country. I know this stuff takes time but at times there was a deafening silence. I think all the client wants is some reassurance that the company is aware of a question and will answer it. At times it felt like there was a black hole which was a shame given that I'd chosen Conroy on the reassurance of great customer service.
My goods were despatched both air and sea freight. Unfortunately my UK customs paperwork was not sent by Conroy with the air freight. Hence it was delayed by over a week once it reached the UK, precisely what I was trying to avoid and incredibly frustrating. I also then incurred a charge from DHL. The shipping process was excellent once my goods were actually on board a ship, with the UK agent providing excellent and timely communication and service.
Overall I'd say Conroy were average and didnt meet the expectations set in my initial meeting with Michelle.
3 Stars
Conroys were extremely helpful and responsvie as my shipment was running into both customs and quarantine issues. The staff managing this process as as well the crew who delivered and unloaded the shipment at the final destination were excellent. I only gave 3 stars because of one issue. The shipment finally arrived in Brisbane on September 24th, but as ours was the only load to come in our direction, 4 hours drive away, it waited in Brisbane for 4 weeks before it could be shipped with another load. This was difficult to take as we needed so many things in that load having moved back to Austalia with only 2 suitcases. So, basically I'd highly recommend them, but I'd check in advance about actual delivery time if I was going to do it again. This would not be a problem if you were moving to a big city.
"Thank you for the great service"
Thank you for the great service. The team was very friendly and went over and above in making the move as stress free as possible
4 Stars
5 Stars
5 Stars
"Friendly and helpful as always"
Have used you twice now and each time was an absolute pleasure. Friendly and helpful as always. Thank you.
"we couldn’t be happier with the seamless, exceptional service we have receive"
We had a tremendously positive experience working with Conroy on the last leg of our move from Maine to Australia. We had a family emergency that required us to change the delivery State and town at the last moment after the items had cleared customs. Jay-Anne was incredibly helpful providing us with a number of different options for storage and delivery and fast responses to any questions or quotes. The change cost us considerably less than expected and the delivery was received much sooner than expected.
Being that we are currently in Tasmania and my husband James happened to be in Melbourne the week before the delivery was scheduled Michael Griffin in the Melbourne office went completely out of his way to get the delivery moved up, saving us a lot of time and money.
From our first dealings with Doug at Ranier, to dropping our items off with Bob Lane in Boston and dealing with Conroy we couldn’t be happier with the seemless, exceptional service we have receive. We are very grateful and will definitely use Conroy when moving.
Packers were great, very friendly and efficient.