Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
89%
Helpful & Careful
"pleasant and efficient"
I'm not sure where the fault lies but this was the WORST move I have ever experienced. The problem, I believe, was at the packing end because I have never had so many breakages in a move before (and this is my 10th). Almost every glass lamp, glass candle lens and vase was broken. A blanket box was totally destroyed, a one of a kind, hand painted cupboard has a deep gouge in it and a coffee table broken. A leg of the main bed head was broken off and the arm of a valuable Chinese chair was also broken. There are many more examples I could list but I believe I have painted the picture.
As I mentioned I do not believe Conroy was responsible for the damage and I would add that the service from Conroy was pleasant and efficient.
Smooth Move
Everything this side went very smoothly. The counterparts in the UK were struggling a little - it seems the systems aren't quite geared to allow for a different Sender to the Recipient. It's as if only one party can 'live' there, which means that communications aren't always going to the right person. Fortunately, we know the recipients well and have been able to smooth things out by forwarding emails, etc. when required. I'd consider that the only spot where you could possilbly look at improving. Everything else went really great and we would be sure to use you again in the future! Thanks again!
4 Stars
Long Transit Time
The initial quote and booking stages were excellent. I queried the time it would take a few times and was told as with the website says 9-12 weeks. It wasnt until I got an email 7 weeks after my boxes left my house( 6/12) that I was told my boxes were been shipped in March no apology or explanation. I emailed my concerns I had presumed they were already en route I explained how unhappy I was and was then sent an earlier date of the end of February. At no point did anyone give an explanation as to why it was late only that the times can vary. My boxes didn’t arrive at my house until 16weeks after they left. I was impressed with the team this side I was just let down with the lack of communication and explanation of wait times. Perhaps you should extend your 9-12 weeks so you can meet expectation especially as if I hadn’t queried my boxes would she another 4 weeks later than this .
3 Stars
Arrived on Time
Thank you so much Conroy's! From the get go, I had excellent customer serivce. My cartons arrived on time and nothing was broken. I couldn't recommend you guys more. Keep up the good work and I'll be sure to spread the word.
Lots of Guidance
Very efficient and friendly service. No faults. Great communication and answered all questions quickly. Especially appreciate Gary in Brisbane, provided lots of guidance for moving to New Zealand.
Thumbs Up
Great experience from start to finish
Awsome communication via email
No hesitation in recommending 
5 Stars
5 Stars
"trustworthy and efficient removals"
Excellent customer care and removals service. The office staff are most helpful and the delivery staff were very prompt, friendly polite and efficient in completing the delivery. I would recommend this removal service to all looking for a trustworthy and efficient removals service provider; either domestic or overseas.
It was a very efficient move. Very helpful and careful.