Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"even the most fragile items arrived safely"
4 Stars
John Rowden at Conroys Kalingur Brisbane was Personable and very very helpful.
Delivery New Zealand side was later than necessary because of our goods when cleared by customs was not handed over for shipping to us at Foxton from Napier in a timely manner.
"nothin was broken"
The agent in South Africa who came and packed us up on the departure date was absolutely fantastic. Likewise the services from the Australia office was very friendly and efficient, plus ..... everything arrived in tacked, nothin was broken. Thank you
"More accurate, proactive and timely communication would have been appreciated"
I received an e-mail saying my goods had arrived on a Friday and then about 4 hours later they corrected saying they were scheduled to arrive on the Sunday. Then on the delivery day they gave me a window from 9:30-10:30, that I scheduled with my apartment. At 10:40 I finally called the coordinator who didn't know they hadn't shown up. I then got a call from the driver saying they had an issue with the truck and would be about an hour. Finally, two hours later I called and they had just pulled up. The move went great but I would have expected a proactive call to let me know they were going to make it by 10:30 and then an update that it was taking longer than the 1 hour and would be more like 2. More accurate, proactive and timely communication would have been appreciated.
5 Stars
5 Stars
Could not be more pleased with there service. Very professional a
"Thankyou for making my move across the Tasman easy & stress free"
Great team, very professional service and communication the whole way! Definitely would recommend them again.
Thankyou for making my move across the Tasman easy & stress free.
"The two guys who moved us from Bunbury worked so hard and were amazing!"
The two guys who moved us from Bunbury worked so hard and were amazing! They sweated through the hottest part of the day only to be met by huge rains as they loaded their vehicle but they moved everything with no fuss. I was amazed by their hard work and attention to detail and their ability to lift and move heavy awkward items. At the other end of the journey we had excellent movers bring all the items into our home - again we managed to have rain and the two guys still did everything professionally and efficiently. Not a single item including a glass coffee table and many glass items was broken in the many thousands of miles of transportation.
5 Stars
5 Stars
5 Stars
2 Stars
My recent move to Australia has not been smooth. To be fair, I engaged the mover (Moovaz) back in my home country, and I am not sure what is the service relationship & arrangement with Conroy Removal. But when my boxes arrived in Melbourne, there were several email communications regarding the details of my shipment - some of these info were repetitive or had been communciated to Moovaz previously.
When my boxes finally arrived at my place, I was horrified to see the packaging of some items have broken/ opened up, exposing my items - and some of the boxes were also delivered wrongly (I have 2 different destinations). The movers started to unwrap some of the items without me verifying the box number on items, and I was not asked to check the boxes as they move the boxes in - but at the end of the delivery, I was asked to sign to confirm the delivery of the items in the inventory list. As I unpacked the boxes over the next few days, I found that the box number & labelling does not even tally with the inventory list - and I could not locate some of the boxes. I have feedback in writing to Moovaz 2 days ago and have yet to receive any response.
Communication was excellent and even the most fragile items arrived safely