Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersItems Broken
Very disappointed
A brand new unopened expensive induction cook top was smashed. Very disappointed and now an extra $250 insurance claim cost + all the drama associated
Poor Interaction
I was really annoyed by the interaction with the operations / delivery manager. I had to follow up several times with him to get him to confirm a date of delivery; which was initially set for 2.5 weeks after quarantine clearance. Only once I escallated was this date moved earlier. He also made it sound like my request is unreasonable, and he stated categorically they do not plan these deliveries in advance.
Heads Up Would Have Helped
Due to the fact that we had consignments being sent from both Napier and Mosgiel I think we had some confusion here with some mixed messages. I was unhappy that we were not told that inspections were different if the items were part of an estate and surprised that we were required to provide copies of wills and death certificate. I know thiis is customs not convoys but a heads up would have helped. Xmas and staff holidays would not have helped our cause. The shipment arrived in Brisbane on December 13 and we received it 17 January in good conditionThank you
"did not re-assemble all items"
The crew did not re-assemble all items as per the contract. Instead they hassled us and didn’t give us enough time to unpack boxes onto flat services. On top of that, they managed to damage a few items and broke an expensive light fitting during the move in. Completely unprofessional and shockingly poor customer service.
5 Stars
Understood My Needs
In Nov. 2017, i had to return to USA after fiften years on Oz, owning a business, two houses and a 37 acre property. I needed my own container on my property to sort everything out, decide what was going and not. Conroy, out of the five international movers, were the only company that understood i did not want a truck to arrive for professional packing and worked with me and my container salespeople to get my purchased container delivered to my rainforest property. The other companies spun horror stories of atempting to self-pack a container going o the the USA and unequivically stated' your container WILL we X-Rayed-searched- and very carefully gone through at great expense to you"... Conroy made the necessary multi-form documentation procedure as easy as possible to itemise and self pack all my posessions. Everything was smooth, all calls answered and replied to rapidly. They quoted an arrival date for my container to arive in East Coast USA and they were very close. only this unexpected sub-zero Winter weather there actually froze the Port of Norfolk Va and caused a few days delaty until the ice melted. COnroy's coesponding agent in US East Coast was great. he helped track the cargo vessel every step of the way and they did a super job of scheduling and delivering to my farm in North Carolina. Not the cheapest...but you get what you pay for. Thank you COnroy & Staff for a job well done while i was under a lot of stress-mog.
Broken Items
Our dinnng room table was broken, as were a coffee table and dresser. Two chairs had indents in the arms from something heavy being laid on them.
5 Stars
Delivery Issues
One of our containers was sent by ship to Thursday Island and we have to wait for the return of the ship to get our goods. The priority box was in this container. We have been left with no cords for the TV, sterio, keys for my Horn sewing cabinet, bed legs, antique mantle clocks etc. Have not found any cutlery or crockery yet, have borrowed some from daughter to last us until the shipping container turns up. The ramp from the truck to the house also damaged one of the decorative knobs on front verandah which had to be repaired before the final inspection of the house for the sale to go through.
Great Communication
Great communication along the way. And a great bunch of people. Thanks.
Some things were broken maybe due to the way they were packed by the UK packers or roughly handled by staff somewhere along its long journey. I think it would be a good idea to have more cctv on all locations where the shipment is handled so you can pinpoint where the issues are occurring.