Customer Reviews

The service was good. Could be better. Our shipment arrived after almost 8 weeks when we were advised 4 to 6 weeks.

Good friendly professional staff. Minor dammage to just a few items.

We packed our own but you provided the packing materials. Quantity was good, tape great but the quality and variety of the boxes was a little disapointing.

We were very happy with the Conroy team. Everyone we dealt with at Conroy was helpful and did what they could to make this stressful time as easy as possible for us. 

We found the delivery partner that Conroy engaged to facilitate our transit (Suddath Relocations) to be somewhat troublesome. We received emails requesting additional fees (although we had been quoted and paid a fixed price by Conroy). Conroy intervened and resolved this issue....or at least it appeared to have been resolved. 

Once we arrived in the US we were again had some difficulty with Suddath. We were not getting clear information on how long it would take to receive our container. When we were finally notified that it was going to be available for collection we were notified on a Wednesday midday and told we had to collect at 9am on Friday (a day and half later). We asked if we could collect on Monday as we were unable to arrange moving help for the Friday but could do Thursday (next day) or Monday (2 working days later).  Suddath then informed us that we could not pick up the next day it was Friday only OR if we wanted to collect on the Monday we would have to pay a months worth of storage. We found this ridiculous. In Australia we were told we would need to collect our container within a few days. We would expect that being notified on a  Wednesday, collecting on Monday would be reasonable. This caused a lot of stress. After much back and forth with Suddath they finally agreed to Monday. The Suddath side of things made the experience less than ideal. That said we had no issue with Conroy I just think there needs to be a bit more clarification with the partner agencies to make sure Conroy's agreements are upheld and they partner companies are not trying to get more money out of Conroy's customers.  Of particular mention we found 3 staff members at Conroy to be excellent - Luke Golledge, Kim Stevens and Sylvan. Also the packers that did the packing in Sydney packed exceptionally well. We did not have any items damaged or broken. Suddath managed the clearing of customs well there was no issues, nothing extra we needed to do and no request for inspection so we were very happy with that. Suddath also managed to get it cleared through customs quickly so there wasn't additonal delays on their part which was great. All of our issues with Suddath were around these requests for additional money.

I was extremely impressed with your company. From the initial phone call right thru to my signing for the delivered goods. I have no hesitation recommending your company, in fact I already have...

I wholeheartedly recommend Conroys removals. They bent over backwards to make my move smooth and trouble free. I was kept fully informed at all times and found the staff to be friendly and easy to deal with. Nothing was too much trouble.