Customer Reviews

whilst i have not yet unpacked i was impressed with the actual delivery service. there was a significant delay in getting the shipping cleared through customs and quarantine, and then a further delay appratenyl due to rial pressures, so its hard to be able to apportion responsibility, however the delivery men couldn't have been better. arrived promptly, very poict and courteous, followed instructions, offered advice, didn't stop from the minute they arrived. a really good pair of blokes.

I found the pickup and delivery guys absolutely brilliant - friendly, professional and great customer service. However there were a few communication issues, e.g at the beginning of the process there was a misunderstanding over my goals, though I felt I'd been very clear in what I required. This was ultimately sorted out but it was extra stress when I really didn't need it. Also, for both deliveries, it was difficult getting answers as to when my gear would be delivered. It took a while to get everything to Hastings from Auckland and for the first delivery I had to call the office in Sydney in the end to ask them to contact the Auckland office to find out what was happening! Both deliveries had to be chased constantly - so communication overall was a bit poor. There were regular emails regarding shipping and customs clearance, but once the goods were in NZ I found it difficult to find out what was going on.

Another issue was the packaging - my mattress was wrapped in plastic by the pickup guys but when it arrived there were lots of tears in the packaging, right through to the mattress! Luckily it doesn't appear to have been damaged, but I found that a bit concerning. I expected some wear and tear, but I thought the mattress could have been handled more carefully.

I have recommended your services to friends, mainly based on the pickup/delivery and most of my gear generally arriving in good condition. I would also use your services again, but try to make sure I have a dedicated contact person for delivery. 

Super experience, all went smoothly.

Great communication, very impressed.

Keep it up ! 

The experience was excellent.  The team were on time, efficient and careful.  The performed without any mishaps or complaints.  I have moved many times and your handling was among the best. The team were good natured  and flexible even learning some Italian along the way. Well done.  Also the office staff were prompt, timely, accurate and attentive.  

The only consideration was that the truck could not take all the empty boxes and papers as it had another load.  this is a minor detail and does NOT detract from the service.  The team offered that they would remove the materials at a later date upon my notification.  This was reasonable and appropriate. I put the Removal as a area for improvement (see below) but i recognize that the circumstances were such that it was not possible.  So not a major issue.

This is a busy time for the movers and it was all handled expertly.

My experience with Conroy Removals was excellent. Conroy in Melbourne (and again in NZ) was efficient, inexpensive, and reliable. Everything has arrived in less time than expected with no hassles.