Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Really rude!"
4 Stars
"very helpful"
Apart from some minor damage our goods arrived promptly. All people I dealt with were very helpful in both Australia and NZ. Overall a very satisfactory experience.
"Great company!!"
Great company!! Dealt with janelle and she was more then fantastic! Will defiantly be recommending this company to others who need. Thankyou!
Delays with processing
There were delays in the processing at this end that were not communicated with me well enough. On 16th August, I was told it would be around 10 days for full clearance. However, 15 days later, it still had not occurred. I had to keep emailing you to find out what was happening even though I was promised regular updates.
Delivery was excellent and the men were very careful with unloading and moving my boxes.
Friendly & helpful
The guys that came to pack/load furniture were fantastic! Freindly, helpful and good at their job.
When furniture was delivered, the service was the same!
More information required about the process
I gave a glowing reference for the household goods removal service but shipping my car wasn't quite the same experience. In Australia I asked for information about preparing the car for dropping off at the depot and other than giving it a clean was told I didn't need to do anything. When I dropped it off I was advised I should have a near empty gas tank - I'd just filled it up!
Once the car arrived in NZ I wasn't happy with the level of communication. I was emailed several times with the arrival and customs clearance dates. The form said I had pre-clearance but the car was only available for release from the depot 11 days later. I wasn't given information about what checks/procedures were happening in that time. I also think it could be much clearer about the process after release for compliance and registration, as well as providing details for providers for compliance.
4 Stars
the only let down was the 2nd day of our house packing where only one person was allocated to finish our house off. The first day there were four workers. As a consequence our last pack day ended at 1745hrs so this left us with just over 12 hours to clean up prior to settlement handover.
"Overall the service was good"
The service and communication in Australia was very good. Delivery in NZ was not so thorough. Our furniture was split over two delivery dates. The first delivery included essentials such as fridge and beds who was appreciated but the larger items were not unwrapped. The second delivery was at very short notice and there was no list of items so we were not able to check that all boxes were delivered. The second delivery did remove the packaging according to the contract. Overall the service was good, but a final inventory list would have been reassuring.
"Fast and efficient"
Fast and efficient, with very good communication.
"disappointed"
While the delivery of the goods went fairly much as expected, I was disappointed that one small box has been lost in the move. It is a camera tripod that is under the amount of the insurance deductible so I can't claim for it. I have a picture of the tripod box in my shipping crate, but your staff claim it was not in the crate once it was opened. This is a bit difficult to swallow since our little crate was packed by us and sealed by us. I also found the communication to be a bit slow when it came to letting us know about delivery.
"Goods got to us in NZ safely"
Awesome team we dealt with from the first phone call to packing and picking up. Goods got to us in NZ safely only one hick up in NZ but was dealt with straight away.
Of the 3 guys who delivered, one was rude & I saw him literally drop a sofa (intentionally) in the truck. Zero care. He wore earplugs with music playing so when I spoke to him he was 'zoned out' & uncommunicative. In fact all three listened to music like this & didn't engage with either me or my husband. Really rude!
Many large pieces of furniture were not unwrapped & they were all eager to get get out of my home & finish up. They scraped freshly painted walls and when I mentioned they needed to be careful, their attitude was terrible. Also two of them needed to wear deodorant.