Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"disaster"
Conroy has been good. Your partners in Singapore, Astro Movers, are terrible. I should never have choosen them. The amount of damages that we are coming across as we unpack is turning out to be a disaster. Glassware damaged, plates broken, hat stand ripped apart, bed stand forced in. The packing list is useless and says nothing. The list goes on and on. I would strongly recommend that Conroy drop any dealings with Astro.
"Happy about everything but when the times change not happy:"
I so enjoyed the services from Melbourne. With the delivery services not good on this side. Yes we were been updated with our gears. Had been with Tauranga port for 2 weeks everything cleared from quantine. Got call on Friday 8th of September 2017 that our gears would be delivered today Monday the 11th of September 2017 at 8:30am. Then got a call from Tauranga at 8am this morning that there where problems on who was going to deliver our container. So we got new time for 12pm agreed. Ihaia rang me at 12:48pm asking me to contact Tauranga in regards to the whereabouts of container. So I contacted Tauranga at 12:55pm the truck had just left which was in Te Puke. Happy about everything but when the times change not happy. Overall I am happy with the company will recommend to other people. Thank you Conroys
"Don't respond to requests for information"
Don't respond to requests for information, or follow up in a timely manner after repeated requests for updates on consignment delivery. Took unreasonable length of time to deliver goods after arrival into Australia (took weeks). Actual day of delivery service was on-time, courteous and professional.
"awesome customer service"
EXCELLENT service and I received my Kinchrome tools in the time frame specified. I would definitely recommend the service to anyone wanting to move. Although the handle was broken all my tools were inside and all good. The pickup from Tauranga depot was smooth and easy. Thanks Janelle from Melbourne, awesome customer service too!
"incredibly stressful"
Dear Conroy, While I had no problems with you or Sievwrights removels, who I have used extensively in the past, your counterpart company in London was absolutely appalling. I will be hseitant to use you again of you continue to partner with the same company. They were unhelpful, continued to add additonal expenses to my account and treidt o deliver my goods to an address in London on a big truck with two shipping containers on the back, and when that could not be parked outside my address, charged me for a shuttle service. The entire moving experience was incredibly stressful, but the London sector was absolutely terrible.
4 Stars
We engaged a shipping company in Canada but were first advised on the actual status of the consignment by Conroy's NZ during transshipment. Conroy's were good at keeping me ingormed on the progress of the consignment through transshipment, quarantine and customs and final delivery.
"The 2 removal guys were really great"
Our home was delivered on time and the larger items unpacked and packaging taken away. The 2 removal guys were really great
Stressful
Poor communication about when the crate would be delivered. We were told they did not know exactly where the crate was while it was in Sydney. The first truck that showed up at the house did not have the crate. the driver said he had the wrong trailer. The correct truck showed up later with out stuff. It was quite dirty and looked pretty rough. We will not use Conroy again if we have a choice as this stress didn't help in an already stressfull move overseas.
"The process was seamless"
This is the third occcasion I have had the pleasure of moving my consignments from Brisbane to Tauranga, NZ and every time the staff in Brisbane (Jaymee & John) and recently Colin and his team in Taurang have been fantastic.
The process was seamless, professional and heartfelt on all occasions. I have referred Conroy's to friends and family for their relocations or consignments to be sent to NZ from Brisbane. Well done Team.
"careful & professional treatment of all our belongings"
Communication from office staff was good and the delivery guys were superb - careful & professional treatment of all our belongings. Efficient collection of further empty boxes a week later too.
"friendly and professional"
Everyone we dealt with was friendly and professional
The only I would like to say was when the things were packed in NZ eg. Foot stool pack inside one of my dresser draws in was to much to handle and the Botton of my dresser (kick board) was broken to heavy. Other things were packed like rubbish bin pack in with other jammed in dented rubbish bin dented in.