Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Excellent communication"
"very stressful and disappointing"
My experience started well in NZ. I had a friendly and helpful person come and do the initial quote and the removalists were great.
I found organising my stuff to be shipped (after being in storage) difficult to organise with no information on website or phone messages about working hours over holiday period.
I was told that my container would arrive in Melbourne on 25th Jan and take around 10 days to deliver to me. I signed a lease on a new flat based on that information. While it did arrive on 25th Jan it took FIVE WEEKS to deliver costing me well over $3500 in dead rent. No apology.
The men who delivered my stuff were very efficient. But a table top was missing and 1.5 weeks later no one has attempted to get back to me.
In general my experience was very stressful and disappointing. Will be throwing away my 'spare' table legs and using an alternative company in the future.
"Service was great From the start to the delivery"
Service was great From the start to the delivery in NZ . I was keeped informed Through the way and am very happy with the Service. I used another Company for the Delivery of my Vehicles and had all kind of Problems from the start to the end . I Should have used Conroy.
"on time"
Job well done on time for pick up management and workers to be congratulated kind and friendly easy to talk to i recommend Conroy Removals to anyone. Thanks.
"Everything OK"
Everything OK, and delivery was excellent, except you need to check your emails more carefully! A few times I was asked for information that I had already given you.
"conducted themselves in a very professional manner"
The guys (Dave, Jamie and Sunny) were really awesome and super helpful. They conducted themselves in a very professional manner. We do have a few breakages which we will need to claim for, not fault of theirs.
"Goods arrived in mint condition"
Good and regular feedback. Goods arrived in mint condition. Timeous delivery. No faulting Conroy's!! Excellent service. Thanking you and the team! May you grow from strength to strength.
5 Stars
"Very dissatisfied customer"
Melbourne depot 10/10 Tauranga depot Disgraceful Allowing myself to wait 11days before delivery of goods to door Not good customer service poor planning Advised no trucks available until 20th of this month and goods released on the 8th Very dissatisfied customer After such a great experience in Melbourne It is taking longer to deliver my household goods in my own country then it did to ship from overseas Tauranga depot Requires to be more organised for better customer service Regards Stephanie
5 Stars
4 Stars
"What a great experience"
We shipped our household items from Kuala Lumpur Malaysia to Perth Australia and it was a breeze. Migrating to another country is, in itself, a very daunting process so when you ship your items off, you want it to be smooth and painless. What a great decision it was to rely on moving partners, Conroy (in Perth) and Royal Relocations (in Malaysia), to safely and effortlessly ship our personal belongings. Everything arrived intact and there was no hassle with shipping, storage or customs. Everything was very clear and transparent every step of the way with no hidden charges and costs. In fact, Conroy emailed me regular updates about the shipment, giving me clear indications of custom clearance, quarantine and delivery ETAs. Super professional! And the best part, my shipment arrived and cleared about 2.5 weeks early! Their delivery staff arrived early and were very friendly and helpful. What a great experience!
Excellent communication throughout and prompt service.